Customer Implementation Project Manager - Remote Eligible

Customer Implementation Project Manager

Reveleer is a healthcare data and analytics company that uses Artificial Intelligence to give health plans across all business lines greater control over their Quality Improvement, Risk Adjustment, and Member Management programs. With one transformative solution, the Reveleer platform enables plans to independently execute and manage every aspect of enrollment, provider outreach and data retrieval, coding, abstraction, reporting, and submissions. Leveraging proprietary technology, robust data sets, and subject matter expertise, Reveleer provides complete record retrieval and review services so health plans can confidently plan and execute risk, quality, and member management programs to deliver more value and improved outcomes.

Specific Responsibilities

• Manage master project schedules.
• Collect all team schedules, validate them, and integrate them into a master schedule that is tracked and reported to the team and the project sponsor.
• Create plan based on SOW commitments and project playbooks.
• Drive risk management process.
• Identify and communicate project risks.
• Track existing risks and manage their solutions or contingency plans.
• Facilitate communication and negotiation within the team.
• Coordinate tasks between internal team resources and external, customer team resources.
• Effectively engage and communicate with customers on an ongoing basis.
• Ensure closure of all administrative systems on project completions.
• Assist customers with service requests during software implementation.
• This may include running reports and preparing product deliverables.
• This role typically ends at the conclusion of the implementation when the account transitions to Client Success.

Qualifications and Qualities

The Implementation Project Manager shall be technically sound, with a broad base of knowledge and experience, and the ability to relate technical issues to the underlying needs of the business. While the project manager may rely on the development and support teams for expertise on the specific technologies being used in the solution, they must be able to grasp the implications of those technical details very rapidly and understand their inter-relationships and their impact on the environment into which the solution will be deployed. The Implementation Project Manager must also be able to discuss those impacts with the customer to resolve rapidly any conflicts between the proposed solution and the existing enterprise architecture.

• Bachelor's degree required, preferably in Computer Science, Information Systems, Business, or Health Administration.

• Experience in Project Management onboarding enterprise SaaS software for health plans

• Must have a minimum of five years of experience in managing complex SaaS software, preferably in the Risk and/or Quality domains for health plans.

• Must have strong project management skills. PMI certification (or equivalent) is desired.

• Must possess strong business and technical writing abilities, and effective communication skills, both written and verbal.

• Must be an exceptional planner who is highly organized with attention to detail, self-directed, efficient, and able to manage complex programs on time.

• Demonstrated ability to lead cross-functional virtual teams to deliver on crucial program objectives and understand the impact to various stakeholders.

• Ability to operate with minimal supervision and direction, and drive process using indirect authority.

• Demonstrated skills in building effective relationships and influencing at all levels across the enterprise.

What You Will Receive

• Competitive Salary
• Medical, Dental and Vision benefits
• 401k plan with Employer Match
• Generous PTO plan
• Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
• Reveleer E-Verifies all new hires.
• Reveleer is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.