Customer Success Associate With German

Customer Success Associate With German

The Customer Success Associate (CSA) will be responsible for managing renewals and at-risk situations of an assigned set of accounts.

Drive the post-sales journey for assigned accounts, from product adoption, expansion, advocacy, and ultimately renewal

Manage a high-volume book of business supporting > 250 accounts (Accounts between 10K-30K)

Process renewals within SFDC and assist customers with add-on services, products, and changes to their subscriptions

Ensure Price Increase targets are met

Manage At Risk situations and collaborate closely with other internal teams to support customer requests, issues, and feedback

Manage inbound customer inquiries relating to their account

Present value of Revalize products with customers, effectively managing objections to mitigate churn via email and phone

Support customer nurture activities and campaigns in partnership with Marketing

Reply to customer survey responses & recommend the appropriate department to take action

Identify additional opportunities to drive up-sells, cross-sells, and collaborate with Sales to deliver on account growth goals

Strong verbal and written communication skills with a passion for delivering an excellent customer experience (fluency in both German and English is a must)

1-2 years of experience in Customer Success, Account Management, or relevant customer-facing role

Experience managing renewal and negotiation conversations

Professional way of expressing with ability to listen to, understand and present to customers via email and phone

Ability to understand customer's business needs and how those connect back to product value

Proactive problem solver with experience developing creative solutions for customers and the business

1+ years of Software experience a plus

All your information will be kept confidential according to EEO guidelines. Qualified applicants will be asked to complete a 30-minute online assessment as a part of your application. The official working time zones are EST for US employees and CET for EMEA employees.

Revalize designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating within the EMEA region.

Qualified applicants will be asked to complete a 30 minute online pre-employment assessment as part of the recruitment process.