Manager, Technical Account Manager, Enterprise

Manager, Technical Account Manager, Enterprise

Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don't have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.

At Retool, we're on a mission to bring good software to everyone. We're building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that's a mission worth striving for.

Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know!

Why We're Looking For You

The opportunity for Retool to succeed is massive, and the time is now. Retool solves varied problems, and the customers we work with span every vertical and hundreds of use cases. We're looking for a leader who can build and scale a world-class, proactive technical account management team to help us accelerate our growth this year and beyond.

What You'll Do

The Enterprise TAM Manager will lead a team of high-performing TAMs responsible for delivering customer value, driving product adoption, and proactively identifying additional opportunities for growth. The Enterprise TAM Manager will engage with key customer accounts, and work closely with their Sales and Technical Customer Experience partners to refine what value delivery means for our growing customer base in an AI world.

The ideal candidate has experience leading a TAM or equivalent team and is a creative technical thinker with a passion for solving complex challenges for customers, teams, and organizations.

Who You'll Work With

In this role, you'll collaborate closely with the team across Enterprise Sales, Revenue Operations, and our Technical Customer Experience team (Sales Engineering, Professional Services, and Support). You'll also work cross-functionally with Engineering, Product, and Marketing to represent the voice of your customers.

In This Role, You Will

• Lead, mentor, and develop a team of Enterprise Technical Account Managers, fostering a culture of technical excellence, individual growth, and team collaboration.
• Provide regular coaching and professional development opportunities tailored to each team member's career goals.
• Ensure the team consistently delivers on key team and company objectives and goals.
• Partner with TAMs to develop tailored account strategies that align with customer goals and address pain points proactively.
• Collaborate cross-functionally to drive pre- and post-sales alignment on account priorities and value
• Provide feedback from customers to influence product roadmap and service enhancements.
• Partner with Revenue Operations to develop reporting and analytics that provide visibility into account risk, health, and predictable retention forecasts.
• Define and implement scalable processes, tools, and frameworks to optimize the TAM team's workflows and ensure consistent delivery of value to customers.
• Drive initiatives to improve customer retention, reduce churn, and identify upsell opportunities.
• Serve as an advocate for customers within the organization, ensuring their needs and goals are prioritized in decision-making.
• Travel is a requirement.

The Skillset You'll Bring

• 6+ years of experience in Technical Account Management, Solutions Architecture, Technical Customer Success or related fields, with 2+ years in a manager role overseeing TAMs or similar functions.
• Experience working with enterprise-level customers in a consulting and technical thought-leader capacity.
• Proven track record of driving value for customers with outcomes measured by adoption, retention, and expansion within a SaaS or technology organization.
• Strong leadership and people management skills, with the ability to inspire and motivate a team through change and ambiguity.
• Excellent communication and interpersonal skills, capable of building relationships at all levels; comfortable with public speaking.
• Strategic thinker with a results-driven approach and strong problem-solving abilities.
• Proficient in data analysis and reporting to monitor account health and team performance.
• Technical aptitude and understanding of enterprise software development, APIs, and integrations with proven ability to lead technical discussions with key customer personas (prior experience as a TAM or similar technical role is a plus).
• Bachelor's degree in Business, Computer Science, or a related field (or equivalent experience).