Customer Support Representative

Customer Support Representative

Restaurant Supply Chain Solutions, LLC, a Yum! Brands Co-op, is currently seeking a Customer Support Representative to join the Restaurant Customer Support Team in Louisville, KY.

Hybrid Schedule: 3 days in the office, 2 days remote Monday through Friday - Excellent Benefits: medical, dental, vision, life insurance, vacation, holidays, floating holidays, sick, retirement, short term disability and much more.

Overview of the Position: This position is responsible for managing an array of front-facing duties such as processing orders for replacement equipment that come in primarily via phone calls. Responds to inbound calls with questions related to order, order status, return of equipment, credits and/or invoice issues. This position maintains product knowledge that can be critical for offering quick and accurate assistance to customers. Must have excellent customer service standards to maintain high customer satisfaction with franchisees and suppliers.

Essential Functions:

• Process Orders for Replacement Equipment
• Respond to Inbound Calls
• Utilize Tools, Reports, and Processes to Perform Job Effectively
• Ensure Customer Service Key Performance Indicators are Met
• Pursues On-going Personal and Professional Development
• Assumes Other Duties as Assigned

Required Education, Experience, and Skills:

• Bachelor's degree preferred.
• Minimum of 3 years of experience in order fulfillment, customer service, or sales support.
• Seeking strong order entry skills and the ability to use multiple systems to support a diverse portfolio of work.
• Prefer experience with restaurant equipment.
• Prefer experience supporting field/construction/development projects.
• Strong interpersonal, communication and organizational skills.
• High ability to multitask under tight deadlines.
• Excellent written and verbal skills.
• Strong computer skills in Word, Excel, Microsoft Teams, and Outlook.