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Customer Service Associate
Assist US insurance clients by processing elementary insurance tasks accurately and efficiently
Belgrade, Central Serbia, Serbia
Entry Level
1 month ago
ReSource Pro
Delivers insurance-focused operations, technology, and consulting services to optimize workflows, enhance customer experience, and drive profitable growth.
1 Similar Job at ReSource Pro
Come Join ReSource Pro
ReSource Pro is seeking an entry-level Customer Service Associate to process elementary insurance tasks and be responsible for meeting quality, quantity, and time deadlines. This position will be responsible for operating within the clients' systems and following established guidelines and procedures. This position will follow ReSource Pro's Information Security policies/guidelines. This position is onsite at our office in Belgrade. In this role, you will be:
- Communicating with clients using clear, polite, and well-organized English
- Providing a high-level of client service to a variety of US-based insurance clients
- Proactively troubleshooting and resolving potential issues
- Promptly responding to client requests and quickly resolving problems as they arise
- Collaborating with our global team of insurance experts in China, India, and the United States
- Conducting assigned auditing
- Collecting and analyzing work production data
- Assisting in effectively training other team members
What you need to be successful:
- Secondary education, four-year duration (vocational, artistic, secondary school)
- Computer Literacy and Typing Skills
- English proficiency - reading, writing
- Microsoft Office Skills
What you get:
- 100% paid employee supplemental medical
- Employee life insurance
- 23–24 days of vacation
- 5-days fully covered Sick Leave
- Flexible work hours
- Gym benefit available
- Presents for new parents
- Referral bonus
- Lunch in the office twice a month
- Beverages and snacks in the office
- Sports booked times and spaces
Your interview process:
- Behavioral Interview with Talent team
- At-Home Practical Assessment
- In-Person Hiring Manager Interview
- Criminal Background Screen
- Offer
To express your interest, please share your resume and information about your talents and skills.
About ReSource Pro
Delivers insurance-focused operations, technology, and consulting services to optimize workflows, enhance customer experience, and drive profitable growth.