ES - Technical Service Advisor - Hazardous Waste

Technical Service Advisor

The Technical Service Advisor will provide high-level technical waste disposal support to sales, operations, and customers. Supports the development of bid materials by working with sales managers. The incumbent works closely with customer service and operations staff in coordinating processes to ensure acceptance and disposal of waste. Works with multiple departments to determine proper, safe, and legal treatment of hazardous waste. Supports customers and builds a regular and direct rapport with customers; serving as a direct extension to the sales and customer service teams.

Principal responsibilities include:

• Collaborate with cross-functional teams to troubleshoot technical issues and contribute to the overall success of the organization by applying their knowledge and skills regarding waste treatment and disposal services.
• Engages proactively with clients to understand their technical requirements, delivers customized solutions, and ensures satisfaction through ongoing communication and attentive support.
• Meets with clients to discuss waste management solutions, analyzes laboratory results and safety data sheets, and compiles technical data into comprehensive reports.
• Investigates the application of hazardous waste regulations, aids in waste classification, collaborates with internal teams to evaluate treatment options, and complies with transportation guidelines.
• Works closely with the sales department to offer solutions that meet quality and regulatory standards, performs technical evaluations, facilitates communication between departments, maintains customer pricing records, and focuses on customer retention and business development.

Knowledge, skills, and abilities include:

• Building a rapport with associates and managers; with a high level of accuracy and the ability to detect inconsistencies in data.
• Knowledge of Resource Conservation and Recovery Act (RCRA) Laws and Regulations related to waste characterization principles and practices, including analysis and evaluation, waste processing protocols, and transportation (DOT) regulations and industry best practices.
• Knowledgeable waste characterization principles and practices including analysis and evaluation, waste processing protocols, and transportation regulations.
• Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations to respond effectively to sensitive inquiries.
• Excellent verbal and written communication skills, including presenting findings in a concise format.
• Negotiation and problem-solving skills.
• Possess good knowledge of business math, geometry, and basic accounting processes.
• Knowledge of computer technology for communication, data gathering, and reporting.
• Detail-oriented with strong organizational skills, capable of managing multiple tasks and priorities effectively.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficient with Microsoft Office, DocuSign, and PDF writer.

Qualifications include:

• Commitment to customer service and possess the ability to actively listen to customers to understand requests and resolve issues or make recommendations.
• Must be attentive to detail with a high level of accuracy and the ability to detect inconsistencies in data. Possess the ability to identify trends and data patterns.

Minimum qualifications include:

• 2-4 years of equivalent work experience in waste disposal, chemistry, or a related field providing technical expertise.

This position will sit onsite at our Elizabeth, NJ office. We are looking for someone with hazardous waste experience who can work with operations and the customer to resolve off-spec shipments. The work is oftentimes an investigation and so the applicant must be creative, curious, and organized. A good applicant would understand the importance of safety and compliance.

Pay Range: $59,000.00 - 81,200.00 (dependent upon ES experience).

The pay range for this position is $59,000.00 to $81,200.00* which reflects the minimum wage in multiple jurisdictions. The actual range will depend on the locality in which you are hired.

*https://www.republicservices.com/sites/default/files/legacy_documents/Pay-Transparency-City-County-Rates.pdf

Rewarding compensation and benefits include:

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)

EEO STATEMENT: Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2023, Republic's total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.

Our company values guide our daily actions:

• Safe: We protect the livelihoods of our colleagues and communities.
• Committed to Serve: We go above and beyond to exceed our customers' expectations.
• Environmentally Responsible: We take action to improve our environment.
• Driven: We deliver results in the right way.
• Human-Centered: We respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.

Republic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets.

We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.

With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

Republic's recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.