Customer Service Project Analyst III - Remote Eligible

Customer Service Analyst III

The Customer Service Analyst III plays a key role in compiling, analyzing, and interpreting data to support business needs within Republic Services' retail line. The incumbent will assist the Senior National Accounts Reporting Analyst in conducting comprehensive data reviews, developing effective ways to visualize and present data, and monitoring profit margins and cost analysis for both internal and external vendors.

Principal Responsibilities:

• Analyzes data trends and provides actionable insights and recommendations for improvement to internal departments through clearly written and verbal communication based on audit results and other relevant qualitative measures.
• Develops and implements methods to track and ensure adherence to customer Service Level Agreements (SLAs).
• Leverages Microsoft Excel, PowerPoint, and Power BI to integrate automated data feeds for customer metrics and reporting.
• Extracts, compiles, and organizes data from multiple systems to generate comprehensive reports.
• Collaborates with cross-functional teams on projects to support ongoing business analysis needs. Adheres to all project timelines and deliverables, has direct interactions with the PMO, Business Solutions Managers, IT Functional Teams, Quality and Compliance, Security, SOX Compliance Management, and Customer Support.
• Assists in ensuring business and technical needs and opportunities are identified and satisfied throughout design, development, and implementation efforts.
• Manages and prioritizes customer requests, and internal business needs to streamline processes and provide customer value.
• Other non-essential duties as assigned or may be necessary.

Qualifications:

• Advanced ability to communicate complex data findings and provide clear summaries of insights.
• Proficiency in Microsoft Excel, PowerPoint, and Power BI for data analysis and reporting.
• Ability to work independently with guidance from senior management.
• Ability to identify trends, patterns, and insights from large datasets.
• Knowledge in effective communication and responding to sensitive inquiries and requests.
• Excellent project management skills, including the ability to adapt to changing priorities and meet strict deadlines.

Minimum Requirements:

• 4 - 7 Years of overall relevant work experience.

This is a fully remote position with standard hours of 8:00 a.m. to 5:00 p.m. While the role is remote, candidates located in the Phoenix, AZ area are preferred. The ideal candidate will have strong customer service experience, integration experience, a background in training large groups, proven ability to develop training materials, and experience identifying and addressing team needs.

Salary range: 75,100.00 - 112,700.00 (dependent upon experience).

Rewarding compensation and benefits include:

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO).

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

Our company values guide our daily actions:

• Safe: We protect the livelihoods of our colleagues and communities.
• Committed to Serve: We go above and beyond to exceed our customers' expectations.
• Environmentally Responsible: We take action to improve our environment.
• Driven: We deliver results in the right way.
• Human-Centered: We respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.