Customer Service Representative

Job Description

Renishaw is an innovative engineering company with a proud history of delivering measurement, calibration and precision manufacturing solutions to some of the most complex engineering processes in the world. Since our inception over half a century ago we have grown a global presence with over 70 offices in 39 countries across Europe, Asia Pacific and the Americas and employ a workforce of over 5000 people.

The Customer Service Representative interacts with customers to provide and process information in response to inquiries, concerns and requests about products and services. This is primarily an onsite position located at our West Dundee, IL office.

• Process orders and quotes for material or service received via fax, mail, email telephone, web chat, or personal requests for customers or Renishaw Sales Managers paying special attention to accuracy and detail
• Directs and expedites orders for customer requirements
• Confer with customers to provide information about products and services. This may include technical details, pricing, shipping information, anticipated delays and any additional information needed by customer
• Follow up on orders to ensure delivery to specified dates
• Coordinates product returns and customer complaints
• Interfaces with all internal and external customers
• Escalates issues to higher authorities
• Excellent attention to accuracy and detail
• Excellent verbal, written communication and interpersonal skills
• Ability to multitask, prioritize and manage time effectively
• Ability to build rapport with prospective customers/ customers
• Interest in manufacturing technology and application
• Accepts responsibility for quality of work
• Identifies upsell and cross sell opportunities and takes appropriate action when required
• Flexibility and adaptability
• Ability and willingness to learn and progress
• Any other duties as required

Education and Experience: Minimum

• High school diploma
• 3 - 5 years of customer service experience
• Proficient with Microsoft office applications especially Outlook, Word and Excel

Education and Experience: Preferred

• Export logistics knowledge
• Interest in manufacturing technology
• Experience with customer relationship management (CRM) systems
• Experience with enterprise Resource Planning software applications especially operations (ERP)
• Prior experience working with technical products in a sale or purchasing environment

Compensation Range-Non-exempt, hourly role (Annual estimate)

• Up to $52,000(depending on experience level)

In an effort to comply with local legislation, as well as to provide greater transparency to candidates regarding cash compensation, Renishaw sets standard pay ranges for all U.S.-based roles as established by job function, level, and geographic location. Final offer amounts are determined by multiple factors, including candidate experience and expertise, as well as geographic location, and may vary from the amounts listed above.

Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Affirmative action employer of minorities, females, veterans, and individuals with disabilities.

Benefits

Renishaw offers a competitive, comprehensive benefits package for employees including health, dental and vision benefits, a 401K plan with company match, flexible spending accounts, life insurance, short- and long-term disability, vacation and personal time, paid company holidays and an employee assistance program.

Employment Type: Regular

Time Type: Full time

Reasonable Accommodation:

If you need any assistance seeking a job opportunity at Renishaw, or if you require reasonable accommodation with the application process, please call 847-286-9953 or contact us at Americas.Workday@renishaw.com.