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Customer Support & Fulfillment Assistant - Remote Eligible
Handle inbound customer calls and process refunds efficiently
Remote
Entry Level
1 month ago
Remote VA
Remote VA specializes in providing virtual assistant services to businesses and entrepreneurs for various administrative and support tasks.
2 Similar Jobs at Remote VA
Customer Support & Fulfillment Assistant
We're looking for a reliable and detail-oriented Customer Support & Fulfillment Assistant to join our team full-time. This role involves processing refunds, creating shipping labels, and handling inbound customer calls. You'll play a key part in ensuring smooth order fulfillment and excellent customer service.
Key Responsibilities
- Process refunds for online orders accurately and promptly
- Generate and manage shipping labels for outgoing packages
- Answer customer phone calls with professionalism and clarity
- Maintain accurate records and follow internal procedures
- Collaborate with team members to ensure timely order resolution
Requirements
- Excellent English communication skills (spoken and written)
- Clear speaking voice with minimal accent
- Strong attention to detail and organizational skills
- Stable, high-speed internet connection
- Ability to follow instructions and work independently
Preferred Qualifications
- Previous experience in eCommerce, customer service, or logistics
- Familiarity with online order platforms and shipping tools
About Remote VA
Remote VA specializes in providing virtual assistant services to businesses and entrepreneurs for various administrative and support tasks.