Account Coordinator | Remote | LATAM Only | 87007 - Remote Eligible

Account Coordinator

Remote Talent LatAm is partnering with our client, a growing marketing company, to hire a hyper-organized, detail-obsessed Account Coordinator. In this role, you'll directly support the Enterprise Success Manager in ensuring our largest accounts run seamlessly. This position is highly tactical and requires strong systems thinking, precision, and the ability to manage multiple deliverables in a fast-paced environment. You'll be hands-on with project coordination, campaign setup, template QA, and data manipulation. The Account Coordinator will be expected to quickly become a product expert, able to navigate the platform with confidence and support customers and internal stakeholders effectively. This role is customer-facing, so you'll also help communicate with stakeholders, schedule calls, and track milestones.

Key Responsibilities

Project Coordination

• Support project planning between the Enterprise Success Manager, customer stakeholders, and internal teams.
• Manage calendars, schedule calls (via tools like Calendly and Google Calendar), and track milestones in project management systems (Asana).
• Hold internal and external stakeholders accountable to agreed-upon deadlines.

Template & Content Coordination

• QA customer templates before upload (check phone numbers, QR codes, formatting, etc.).
• Upload, edit, and organize templates in systems such as Canva, Google Drive, and similar platforms.
• Create design briefs and process documentation for customer campaigns.

Data & Reporting Tasks

• Manipulate customer-provided data in Excel/Google Sheets (e.g., VLOOKUPs, pivot tables, column editing).
• Standardize customer files to match internal templates and export to CSV as needed.
• Use AI tools (ChatGPT, OpenAI, etc.) to assist with light data manipulation and formatting.
• Track stakeholder lists, communication plans, and campaign spend across brands.

Documentation & Administration

• Maintain brand-specific content libraries and campaign assets in Google Drive.
• Document meeting takeaways and ensure tactical deliverables are followed through.
• Create trackers in Google Sheets/Docs to improve team visibility and customer accountability.

Campaign Support

• Assist with campaign setup tasks, QA, and launch coordination.
• Become a power user of the LettrLabs platform, understanding how to set up campaigns, troubleshoot issues, and support customers directly inside the tool.
• Ensure all creative assets and data files are correct and ready for execution. Escalate blockers or inconsistencies quickly to the Enterprise Success Manager.