Remote Service Desk - Remote Eligible

Tier 1-2 Service Desk

Fully remote-CST hours

Duration: 6 months

Pay rate: $19-21/hr W2

Shift: 2nd shift Friday-Tuesday (2:00pm CST 10:30pm CST)

Core Job Responsibilities

Provide first and second level support for all users with technical problems, requests or questions with a focus on customer service. Use troubleshooting skills to obtain and convey concise solutions and technical guidance to our retail stores, corporate office, and distribution centers. Provide accurate and timely logging of incidents and resolution of issues into the service management database. Adhere to Service Level Agreements by resolving, escalating, and communicating incident status and resolution.

Additional Responsibilities

When asked; act as liaison between IT Operations and Service Desk support staff, during outage calls, to assure accurate incident interpretation. Maintain communications with the Service Desk during the resolution process. Participate in development and maintenance of Service Desk training procedures and Knowledge Articles. Maintain in-depth knowledge of service desk supported products and services.

Requirements for Consideration

Bachelors degree or equivalent experience 1 year of technical support or IT experience Understanding of Microsoft products with the ability to diagnose application software and hardware problems General understanding of Retail Systems Ability to simultaneously and successfully handle multiple, disparate tasks Strong customer service, organizational, and communication skills Strong verbal and written communication skills Ability to effectively interact with internal and external business partners

EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.