Customer Success Manager - Remote - Telecom - Remote Eligible

Customer Success Manager – Telecom Carrier Experience Required

Founded in 2001, family owned and operated AireSpring is a leading provider of cloud communications, managed connectivity, and managed security. AireSpring has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free. As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service. The company has built a solid reputation of integrity, reliability, and dependability with its channel partners, end-user customers, and technology partners. We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".

AireSpring is seeking a dynamic Customer Success Manager with proven experience working for a telecom carrier to join our sales team. In this pivotal role, you will manage a portfolio of designated client accounts to ensure high customer satisfaction and drive account growth. Serving as the primary liaison between customers and internal teams, you will cultivate strong relationships to ensure that clients continue to trust AireSpring for their business needs. This position focuses exclusively on managing existing accounts — no hunting, no outbound prospecting. The goal is to nurture, retain, and expand current client relationships.

About the Role

As a Customer Success Manager, you will work closely with clients to understand their telecommunications needs and identify how AireSpring's solutions can best support their business. Because this role involves complex telecom products and services, experience working at a telecom carrier or telecom service provider is essential. You will oversee all aspects of the client relationship, from resolving daily operational challenges to identifying expansion opportunities within your accounts.

Experience & Qualifications

While direct experience in a Customer Success Manager role is not mandatory, candidates must demonstrate:

• Prior experience working for a telecom carrier or telecom service provider (REQUIRED).
• A solid understanding of telecom account management and customer success principles.
• Passion for working in a sales and marketing environment.
• Experience in customer-facing roles is advantageous.
• Ability to thrive under deadlines.

Key Responsibilities

• Build and sustain strong telecom client relationships.
• Serve as the primary point of contact for assigned customers.
• Identify potential new business opportunities within existing accounts.
• Manage and fulfill client requests efficiently.
• Oversee contract renewals and ensure timely execution.
• Coordinate cross-department efforts to resolve client needs.
• Schedule and facilitate solution-focused customer meetings.
• Collaborate with internal teams to ensure client requirements are met.
• Perform general administrative duties as needed.
• Promote and upsell telecom products and services effectively.

Key Skills

• Polite, friendly, and diplomatic demeanor.
• Excellent written and verbal communication skills.
• Strong negotiation skills.
• Ability to manage and prioritize multiple tasks effectively.
• Deep understanding of telecom customer care and customer success methodologies.
• Exceptional interpersonal skills and relationship-building abilities.
• Strong problem-solving skills.
• Ability to work independently and as part of a team.
• Flexibility, reliability, and dedication.
• Outstanding organizational skills and attention to detail.

Join AireSpring, where your telecom expertise and customer success skills will play a crucial role in strengthening client relationships and driving mutual growth!

Benefits Summary

As part of our commitment to supporting our employees' well-being and long-term success, we're proud to offer a comprehensive and competitive benefits package that includes:

• 401(k) Retirement Plan with employer contributions to help you plan confidently for your future.
• Comprehensive Health Coverage, including medical, dental, and vision insurance to support your physical well-being.
• Life Insurance for peace of mind and added financial security.
• Remote & Work-from-Home Flexibility, allowing for a healthy work-life balance with little to no required travel.
• Stable, Growth-Oriented Company – We are a privately owned, debt-free organization experiencing steady expansion, offering long-term stability and exciting opportunities for career development.
• We believe in taking care of our people, so they can do their best work and thrive both personally and professionally.