Customer Service Representative (remote) - Remote Eligible

Customer Service Representative

Legrand has an exciting opportunity for a Customer Service Representative to join on a remote basis. As part of the Data Center Power and Control Team, this role supports customer satisfaction through responsive communication, order processing, and cross-functional collaboration.

What Will You Do?

• Process customer orders via phone, email, fax, EDI, and other channels
• Provide accurate pricing, availability, and scheduling information
• Investigate and resolve customer inquiries with care and attention
• Collaborate closely with sales and internal teams to ensure effective communication
• Support continuous improvement of customer service processes
• Mentor new team members and contribute to team success

Qualifications

• Associate degree in business or related field, or equivalent experience
• 3+ years in customer-focused roles
• Experience with Salesforce preferred
• Strong organizational and multitasking abilities
• Proficiency with office software and web-based tools
• Effective communication skills across diverse audiences
• Analytical mindset with ability to identify trends and recommend solutions

Salary and Benefits: $40,000 - $50,000 base salary plus bonus, along with comprehensive medical, dental, and vision coverage, a high 401(k) employer match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and access to active Employee Resource Groups.

Legrand promotes diversity, equity, and inclusion as core values, supports gender representation, and fosters an employee-centered culture geared toward growth and belonging.

Company Info About Legrand

Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit www.legrandgroup.com/en

Location US-Remote

Positions 1 Experience (Years) 3 Category Sales