Customer Service Representative With German & English(remote) - Remote Eligible

German And English-Speaking Customer Support Representative

Through our dedicated associates, Conduent provides essential services and solutions for companies in Fortune 100 and over 500 governments - creating exceptional results for our clients and for millions of people who rely on them. You have the opportunity to develop personally, make a difference, and be part of a culture where individuality is noticed and appreciated every day.

Would you like to use your German and English skills to support one of the world's most iconic automotive brands? As a German and English-speaking Customer Support Representative, you will be part of our team in Romania, providing professional and friendly assistance to customers throughout their journey.

Your responsibilities will include:

• Providing excellent support to customers via phone, chat, and other communication platforms;
• Guiding customers through both the purchasing and post purchase processes;
• Working closely with internal teams to find appropriate and timely solutions;
• Accurately updating customer records and databases;
• Recommending tailored product and service solutions based on customer needs;
• Adapting to business needs and supporting tasks to ensure efficient service delivery;
• Representing the voice and values of a globally recognized automotive brand.

What we're looking for:

• Strong German and English language skills (B2 level upwards);
• Motivation to deliver outstanding customer experience;
• Availability for 6 weeks of fulltime training (Mon–Fri, 9:00–18:00);
• Flexibility to work on a rotating 24/7 shift schedule after training;
• Excellent communication, problem solving, and teamwork skills;
• Prior experience in customer service is a plus, but not mandatory.

What we offer:

• Remote work model based in Romania;
• Attractive salary and performance bonus scheme;
• Fulltime permanent contract;
• Paid training and opportunities for career advancement and internal promotion;
• Benefits package including meal tickets, private healthcare coverage and life insurance.

Why Join Us?

• Innovative Work Environment: Be part of a team that values creativity and fosters an environment where your ideas can flourish.
• Career Growth Opportunities: We invest in our team's development, providing avenues for career progression and skill enhancement.
• Impactful Contributions: Your role is pivotal in shaping positive customer experiences and contributing to the success of our dynamic organization.
• Recognition as a Most Loved Workplace®: Conduent has been certified as a Most Loved Workplace® this year, citing respect, collaboration, and a positive vision for the future as key cultural drivers.
• Internal Talent Development: Through our management development programs, approximately 70% of our Team Leader positions have been filled from our own associate talent pool.
• Long-Term Career Building: Over 25% of our associates have been dedicated members of our team for 5 years or more, showcasing the long-term commitment our employees choose to make.

Join our dedicated customer support team. Apply today and shape your future with Conduent!