Customer Service Representative - Remote - Remote Eligible

Customer Service Representative

Adecco Healthcare & Life Sciences is hiring Customer Service Representatives! This role is remote/work from home. Type: Contract, possibility for extension or fulltime offer Schedule: Monday through Friday, 9am to 6pm EST with flexibility to work after 6pm and Saturdays as needed Pay: $20.00 to $21.71 an hour Responsibilities of the Customer Service Representative: 1. Work effectively every day to connect patients with care. 2. Primarily make outbound calls but occasionally help manage the inbound call queue from patients, patient representatives, providers and other medical staff, while strictly adhering to established protocols and scripting. 3. Assist callers with general inquiries including, but not limited to, appointment scheduling, general facility and provider information, general requests, medical records request, and issue resolution 4. Verify and update patient information in the clinical information system, EMR, and/or portal. 5. Contact patients to communicate upcoming campaigns. 6. Assist patients with identification of and connectivity to community and program resources to assist with non-medical needs. 7. Document thoroughly all calls and actions taken within core systems. 8. Assign electronic tasks to clinic staff to intervene with medically related inquiries and requests and to address concerns. 9. Solve moderately complex problems on own engaging team members as appropriate. 10. Plan, prioritize, organize and complete work to meet established objectives. Qualifications of the Customer Service Representative: High School Diploma or GED Proficient in PC software computer skills such as Microsoft Word, Excel, Power Point, and other departmental specific programs/applications Why work for Adecco? Excellent Weekly Pay 401(k) Plan Skills Training Excellent medical, dental, and vision benefits Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.adeccousa.com/candidate-privacy/ The Company will consider qualified applicants with arrest and conviction record.