Customer Service Representative - Remote - Remote Eligible

Player Experience Agent / Racing Operator

A growing mobile horse gaming platform is seeking Player Experience Agents to join its team in a fully remote capacity. This is a blended role combining customer support and racing operations, ideal for candidates who are detail-oriented, calm under pressure, and passionate about delivering an exceptional player experience. Note: Candidates must reside locally in the Beaverton, Oregon area for equipment pickup.

Player Experience Agent (Customer Support) Responsibilities:

• Respond to player inquiries via phone, chat, and email as they come through the queue
• Manage multiple interactions simultaneously while delivering high-quality, player-focused service
• Clearly explain platform policies, procedures, and regulations in a friendly and professional manner
• Research and resolve player issues efficiently using internal tools and resources
• Maintain a strong understanding of gambling laws, regulations, and compliance requirements
• Strictly follow company processes when verifying player accounts and handling confidential information
• Make outbound calls or messages to players as needed for follow-up or resolution

Racing Operator Responsibilities:

• Monitor multiple horse races across varying time zones to ensure accurate recording of:
• Start and end times
• Race results and finishing order
• Build, audit, and validate race cards and betting pool data to ensure accuracy from third-party sources
• Identify race-related incidents and take immediate, appropriate action when issues occur
• Monitor betting systems to ensure incidents are properly logged and payouts are delayed when required

Skills & Qualifications:

• High school diploma or equivalent
• Minimum of 2 years of customer service experience
• Strong attention to detail and ability to multitask in a fast-paced environment

Job Type & Location:

This is a Contract to Hire position based out of Portland, OR.

Pay and Benefits:

The pay range for this position is $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully remote position.

Application Deadline:

This position is anticipated to close on Mar 9, 2026.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.