Client Success Manager - Remote

Client Success Manager - Remote

SSC Services for Education is known for our expertise, commitment, and value; and we at SSC truly believe that our people are our greatest asset. By utilizing our associates' knowledge and experience alongside SSC's extensive training, providing supportive management, and offering unparalleled wage and benefit packages as well as career advancement opportunities, we have developed a workforce that differentiates us from our competitors. SSC Services for Education is a Nationwide Best in Class Facility Service Provider. As a member of Compass Group, North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. The opportunity for greatness is real at SSC and throughout the Compass world.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on 'referral tracking.' For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.

Job Summary

As a Client Success Manager, you will support SSC's growth and retention efforts by developing, documenting, and managing programs related to client satisfaction and operational improvements. Working closely with operational leadership and support teams, you will ensure seamless program execution and client satisfaction. The ideal candidate has experience leading complex programs, excellent communication skills, and the ability to foster compliance across multi-level stakeholder groups.

Key Responsibilities

Program Management: Support development and administration of all aspects of account management, growth, and retention programs, including processes, tools, and training.
Process Improvement: Streamline workflows, introduce technologies and strategies, and improve team efficiency while maintaining flexibility across operations.
Quality & Compliance: Ensure all initiatives meet program standards, track critical metrics, and coordinate corrective actions as needed.
Project Management: Manage multiple large-scale projects with efficiency, balancing timelines and priorities to deliver high-quality outcomes.
Proposals & Presentations: Craft and refine client-facing documents including governance presentations, retention proposals, and presentations in collaboration with operations and sales teams to ensure clear, compelling messaging.

Preferred Qualifications

Bachelor's degree preferred or equivalent experience with 5+ years in program/project management; Facilities Management experience is a plus. Proven experience developing, implementing, and streamlining cross-functional programs and processes elevating client retention. Expertise in crafting client documents, proposals, and presentations with attention to detail in fast-paced environments. Self-motivated with strong prioritization, organizational, and time management skills. Travel required; less than 25%.

Associates at SSC are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, personal leave, and more.