Automotive Customer Service Rep (remote) - Remote Eligible

Automotive Customer Service Representative (Remote)

The Automotive Customer Service Representative (Remote) works from home and engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

A new career powered by you. Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth" awards every year? Then a remote Automotive Customer Service Representative position at Concentrix is just the right place for you! As a remote Automotive Customer Service Representative, you'll join an organically diverse team from 70+ countries where all members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

Career growth and personal development. This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What you will do in this role. As an Automotive Customer Service Representative working from home, you will:

• Understanding parts catalogue and automotive enthusiast: Familiarity with a parts catalogue and automotive components, including their role in vehicle operation, is highly advantageous.
• Problem solving expertise: Strong problem-solving skills are essential for this role. You will act as a central hub, gathering information from various groups to find solutions.
• Solution-oriented approach: This role requires a solution-oriented mindset, involving investigative work on multiple issues and the ability to integrate findings effectively.
• Research skills: While not an authoritative position, this role demands excellent research skills to thoroughly investigate issues.
• Analytical thinking: Ability to analyze problems and outline necessary steps to achieve a positive resolution.
• Communication skills: Deliver challenging messages with empathy, patience, and clear guidance.
• Order management: Review and assist with orders, check part availability, use discretion in communicating about ETA issues, support other departments, and guide them in finding and utilizing information.
• Documentation: Maintaining accurate records of parts transactions, including orders, deliveries, and inventory adjustments.
• Collaboration: Work with cross-functional teams and provide actionable insights back to our clients.
• Inventory management: Efficiently use inventory tool to identify accurate part numbers, specifications based on VIN information.
• Deliver expert customer experiences…with a smile.

Your qualifications. Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Automotive Customer Service Representative (Remote) role include:

• High school diploma
• Experience working with automotive is an asset and preferred
• Proven experience in inventory management or a related field
• Communicate effectively with various stakeholders both in written and verbal forms
• Experience with the Microsoft Office Suite
• Must be flexible, detail oriented, organized, able to multi-task with variety of different tools
• Problem-solving skills, detail oriented with an ability to work independently and under pressure
• Proficiency in fast-paced environments
• Eagerness to learn new technologies

What's in it for you? One of our company's culture beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

• The base salary for this position is $19/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
• Medical, dental, and vision insurance
• Comprehensive employee assistance program (EAP)
• Registered retirement savings plan
• Paid time off and holidays
• Paid training days
• DailyPay enrollment option to access pay "early," when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience with company-supplied technologies
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
• A range of other perks and benefits

Location: USA, OH, Work-at-Home Language Requirements: English (Required) Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to work. In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. Where job may be performed. Currently, this position may be performed only in the states listed here.