Customer Success Executive

Customer Success Executive

Nextens Amsterdam

Do you want to make a difference in customer relationships?

Are you the enthusiastic talent that really helps customers?

Do you speak fluent Dutch?

At Nextens, we believe that customer satisfaction and success are the keys to growth. As a Customer Success Executive, you will be the strategic partner of our customers. You will help them not only with an optimal implementation and use of our software, but also build long-term relationships and contribute to the growth of both our customers and our company. Nextens is part of the LexisNexis Risk Solutions Group.

Who will be your colleagues?

Welcome to Nextens! Since 1984, Nextens has been the market leader in the Netherlands in tax return software. We ensure that everyone always gets the best tax return. We do this by combining software, information, and data analysis. Your new colleagues work daily with our customers to make Nextens better.

What will you do?

• Build and maintain relationships: You will be the point of contact for our customers, understand their goals, and ensure strong, long-term partnerships;
• Increase customer satisfaction: You will ensure that customers get the most out of our products and services, so they stay with us;
• Advise proactively: By analyzing customer data, you will signal opportunities and give advice on how they can better utilize our products and services;
• Create additional value: You will recognize commercial opportunities and work with sales to help customers grow and get more out of our solutions;
• Implement improvements: You will collect feedback, share insights, and work with product development, marketing, and support to make our products better.

What do you bring?

• Experience with Customer Success, Account Management, Customer Service, or similar;
• Excellent communication skills;
• Good analytical skills and a data-driven mindset;
• Experience with CRM systems (Salesforce, for example) and customer analyses;
• Proactive, results-oriented attitude and a passion for customer satisfaction;
• Good command of the Dutch language.

What do we offer you?

• An impactful role; you will have a key position where you directly contribute to customer satisfaction, growth, and innovation;
• Top team & company culture: An enthusiastic and driven team with an informal work atmosphere where initiative and ideas are valued;
• International growth: The opportunity to collaborate with colleagues around the world and contribute to the expansion of our success;
• Working conditions: Of course, we offer you a good package of primary and secondary working conditions, including a fixed 13th month, profit sharing, and 27 vacation days. A laptop is also available;
• Personal development: Customer Success functions are everywhere, but with us, you are truly meaningful; we strive to unlock potential from all employees through coaching, training, and workshops;
• Hybrid working: Flexibility to work partly at home and partly in the office, so you can maintain an optimal work-life balance.

Ready to make an impact? We look forward to your response!

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