Customer Success Consultant

Legal Training Specialist

Strong understanding of the Australian legal landscape

Demonstrated customer success background with training delivery skills

About Our Team

LexisNexis is a global organization that provides world-class content and leading-edge technology and software tools. Our objective is to enable customers to quickly find the answers they are searching for and to advance the rule of law.

About the Role

At LexisNexis, you will engage with clients to deliver training and implement effective solutions. These clients include corporate, law firms, barristers, and government departments. Your role will also involve identifying opportunities and building relationships with stakeholders. Additionally, you will be responsible for training customers under your responsibility.

Responsibilities

Customer journey mapping to create tailored campaign driven programs

Develop and drive campaigns to increase awareness, product adoption and usage

Acting as a liaison between sales, marketing and product

Identifying personas for targeted messaging

Creating value props by segment and persona to embed in the campaign activity

Working with data and marketing teams to identify clients for monthly sessions and create Eloqua templates

Establishing clear client retention goals

Reporting to be provided to manager and monthly program

Updating of dashboards team and business for program

Upselling services and products with the brand image

Building preference within the academic sector to ensure that LexisNexis is preferred by graduates when moving into the workplace.

Creating campaigns utilizing social media and traditional formats to meet campaign objectives

Assisting in building and driving an accreditation program

Requirements

Law degree or possess good understanding of legal landscape. Open to law graduates who are seeking alternative career.

Experience in customer success or customer relationship preferably within legal industry

Experience in training delivery and using platforms like eLearning

Identifying opportunities while building solid relationships with customers and stakeholders

Possess exceptional communication and presentation skills

Understand Boolean and free text search principles

Be authorized to legally work in Australia

Liaise with a range of management and staff levels, particularly with sales departments

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: - Discounted Health plan rate and Optical Assistance - Life assurance and income protection - Option to buy additional Annual Leave days - Employee Assistance Program - Flexible working arrangements - Benefits for you and your family - Access to learning and development resources Your recruiter will advise you on the full benefits package for your location

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.