Customer Service Representative

Customer Service Representative

We're looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

What You Will Experience In This Position:

• Responsible for the processes order and quote entry into the ERP system.
• Management of customer back-orders and lead time inquiries, including working with Planning and Manufacturing to determine accurate shipping dates.
• Resolution of price discrepancies identified at the time of order.
• Answer inquiries received via phone and email, often by working with other departments such as Transportation & Distribution, Product Management, Engineering, Technical Support, Sales, Planning, and Finance to facilitate a resolution prior to communication with the customer.
• Work with our SalesForce.com CRM to respond to customer inquiries.
• Understands customer needs in making day-to-day decisions and frequently provides feedback or takes action on changes in customer requirements.

You Have:

• Bachelor's degree preferred in Business Administration, International business.
• +3 years of experience in Customer Service.
• +3 years of experience or knowledge of ERP/order management systems.
• Bilingual Preferred.
• Desirable experience in the electrical sector.
• Strong communication/interpersonal skills.
• Ability to multi-task and balance shifting priorities to satisfy customer requests.
• Ability to speak with a wide variety of internal and external customers.
• Ability and willingness to work with different departments within the corporation as part of fulfilling customer service excellence, including - but not limited to - technical support, engineering, sales, product management, and shipping & receiving.

We Have:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day.
• nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world.
• Commitment to strengthen communities where our employees live and work.
• Core values that shape our culture and drive us to deliver the best for our employees and our customers.
• Benefits to support the lives of our employees.