Customer Success Associate

Customer Success Team

The Customer Success Team is expected to provide exceptional service to all internal and external customers at all times. All employees are expected to follow the company's safety standards. If any safety irregularities are observed, it is expected that the issue be addressed by informing the appropriate department.

Provide support to internal and external customers regarding all extended warranty programs and warranties offered by vendors.

Receive, evaluate, and process service requests, claims, and warranty issues.

Create, schedule, and follow up on credit memos, exchanges, service orders, or parts requests resulting from warranty claims.

Receive, review, and distribute technicians' service reports.

Handle the entire chargeback process related to warranty claims.

Collaborate with other key departments to find solutions for customers.

Excellent problem-solving skills.

Excellent phone etiquette.

Good listener.

Strong organizational skills.

Quick learner.

Able to identify and anticipate customer needs.

Ability to make customers feel valued and appreciated at all times.

Ability to quickly adapt to process changes.

Ability to work with limited information.

Ability to handle upset customers in a professional and tactful manner.

Detail-oriented.

Motivated to work hard, be successful, and complete tasks efficiently.

Excellent computer skills (Excel, Word, PowerPoint, Microsoft Office).

Perfect attendance.

Communication skills in both English and Spanish.

Strong general mathematical knowledge.

Excellent spelling and grammar.

Resourceful and flexible.

Flexibility to work varying shifts, including evenings or weekends, as needed.

Previous experience in customer service.