Customer Service Representative

Customer Service Representative

We are seeking a highly motivated and customer-oriented Customer Service Representative to join our team in La Ceiba. The ideal candidate will be responsible for providing exceptional support to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience across multiple communication channels.

Key Responsibilities

• Handle inbound and outbound calls from customers in a professional and timely manner.
• Provide accurate information regarding products, services, orders, and company policies.
• Identify customer needs and offer appropriate solutions to ensure customer satisfaction.
• Document customer interactions and update account information in the CRM system.
• Escalate complex issues to the appropriate departments when necessary.
• Follow company workflows, guidelines, and quality standards.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Participate in team meetings, training sessions, and continuous improvement initiatives.

Qualifications

• Previous customer service or call center experience.
• Excellent communication skills in English and Spanish (written and spoken).
• Strong problem-solving skills and the ability to work under pressure.
• Basic computer proficiency, including typing skills and familiarity with CRM or ticketing systems.
• Ability to work flexible schedules, including weekends or holidays if required.
• Strong attention to detail, active listening skills, and a customer-first mindset.