Customer Service Clerk

Customer Service Clerk

The Customer Service Clerk will be responsible for providing general office support and exceptional customer service. This role involves handling various clerical tasks, answering calls, managing customer queries, and assisting with administrative duties.

Essential Functions:

• Answer telephones and direct callers to the appropriate associate.
• Take and retrieve messages for various personnel.
• Provide callers with company information and assist with directions.
• Manage customer queries and process work orders.
• Resolve work order complaints and assist with electronic filing.
• Assist with homeowner/condo association approvals.
• Cooperate in maintaining data collection systems and database management.
• Schedule appointments and maintain calendars.
• Serve customers by providing service information and resolving issues.
• Open customer records and resolve problems efficiently.
• Contribute to team efforts and maintain positive relationships.

Competencies:

• Flexibility
• Communication Proficiency
• Collaboration/Teamwork Skills
• Customer/Client Focus
• Technical Capacity
• Ability to work under stress environment

Required Education and Experience:

• High school diploma or equivalent
• Minimum two years of clerical or administrative experience
• Strong telephone skills and proficiency in English & Spanish
• Familiarity with Microsoft Office software and general office machines

Preferred Education and Experience:

• Proficiency with Microsoft Office software
• Experience with data entry and database system

Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.

No Third Party Agencies or Submissions Will Be Accepted. Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.