Technical Support Analyst II

Regional Transportation District (RTD)

At Regional Transportation District (RTD), we make lives better through connections!

When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.

This position is responsible for the installation, management, troubleshooting, and maintenance of the organization's end user computing platforms (thin clients, workstations, laptops, desktops, scanners, printers, handheld devices, etc.).

Duties & Responsibilities:

• Installs, configures, maintains and repairs workstation hardware and software including client/server application software. Deploys and configures solutions in a virtualized environment.
• Administers, configures, and maintains standard operating system images for end user computing platforms, virtualization, and configures and packages software applications for remote installation.
• Manages and maintains Microsoft Configuration Manager server, clients and related infrastructure. Creates and maintains security patch packages for remote installation.
• Collaborates to maintain a library of system-supporting processes and procedural documentation. Updates and maintains knowledge database with resolutions to problems encountered to reduce future troubleshooting needs.
• Develops and executes methodologies for increasing end user computing device optimization and standardization.
• Supports critical systems after hours, nights and weekends as needed. Responds to emergencies on a 24/7 basis.

Other:

• All job-related duties as assigned.

Qualifications:

• Bachelor's degree in Computer Science or Management Information Systems preferred.
• Certifications Desired: Information Technology Library (ITIL) Foundations, MCSE: Desktop Infrastructure, CompTIA A+, CompTIA Mobility+, CompTIA Network+, CompTIA Security+
• A minimum of one year of experience with Microsoft System Center Configuration Manager.
• A minimum of two years in the management and operation of software packaging, image creation and software deployment.
• A minimum of five years of experience supporting, thin clients, PC's, Workstations, and other computer hardware/software at an enterprise level.
• A minimum of five years of experience using client/server software packages including word-processing, spreadsheet, and graphics applications.

Knowledge, Skills & Abilities:

• Proficiency in basic networking and data communications, client/server functions/characteristics and current hardware/software architecture.
• Proficiency in Mac OS X and Windows 7/10 operating systems.
• Proficient with Microsoft Office Suite 2010/2016/ and Office 365.
• Ability to gain and maintain technical knowledge in rapidly changing technology environment.
• Ability to communicate effectively, orally and in writing.
• Ability to use sound judgment and maintain confidentiality.
• Ability to manage time and workload effectively which includes planning, organizing and prioritizing.
• Valid Colorado driver's license with an acceptable MVR.

Working Environment and Physical Requirements:

• While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and color vision.
• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock; risk of radiation and vibration. The noise level in the work environment is usually moderate.

Based on job performance, experience, education and position availability the next step on the career map for this position may be: Systems Administrator.

We are considering all applications for this position up until the position close date of 9/30/2025. For consideration, please be sure to apply before the posting end date.

Pay Range: $65,177.00 - $92,062.25 Annual

RTD is proud to be an Equal Opportunity Employer, supporting diversity, equity, and inclusion in the workplace. All applicants will be considered for employment regardless of the race, sex, disability status or any other characteristic protected by law and we encourage candidates from all identities, backgrounds, and abilities to apply. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status, or any other protected status in accordance with applicable law. RTD is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, pre-employment testing, participating in the employee selection process, promotions, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.

To learn more or see our EEO policy, please visit our EEO page at: https://www.rtd-denver.com/sites/default/files/files/2022-12/EEO%20Policy%20Statement-%20UPDATED.pdf