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Technical Support Specialist
Build a scalable support system to improve customer satisfaction and product adoption.
New York
Junior
$60,000
– 80,000
USD / year
1 month ago
Regal.io
A platform specializing in conversational messaging and phone automation to enhance customer engagement and streamline communication for businesses.
2 Similar Jobs at Regal.io
Technical Support Specialist
Join Regal to build a world-class support experience with our growing customer success team! In this role, you will respond to and resolve customer tickets with Regal's event-driven communications platform.
Responsibilities:
- Respond rapidly to inquiries from a variety of user types (end-users, admins, and developers)
- Resolve a wide range of inquiries – end-user training, integration debugging, and bug resolution – to drive product adoption and customer satisfaction
- Collaborate with implementation, customer success, product, and engineering teams to resolve issues and highlight trends in tickets
- Own support ticketing and knowledge infrastructure to deliver a world-class support experience
- Participate in hiring and onboarding future support engineers as the growth of the business demands
About You:
- 1-2+ years of experience in a technical support role
- Previous experience or exposure with two or more of the following areas: SQL, SaaS, SMS Marketing, Email Marketing, Phone Sales, Contact Center Software, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Basic Programming (HTML etc.)
- Experience identifying collaboration and escalation resources in a fast-paced environment
- Experience providing the right level of context when partnering with others to resolve customer issues
- Methodical, critical thinker who can understand customer needs, dissect technical requirements, and deliver crisp resolutions
Benefits & Perks:
- We care about your health! Medical, Dental, and Vision plans - 80% covered by the company
- Flexible PTO & 11 paid holidays/year
- We care about future you! 401k Plan
- Paid parental leave
- Pre-tax commuter benefits
- We care about connection! In-office breakfast and snacks daily
- Happy hours, team outings, & annual off-sites
- Complete laptop workstation
- & more to come!
$60,000 - $80,000 a year
About Regal.io
A platform specializing in conversational messaging and phone automation to enhance customer engagement and streamline communication for businesses.