Technical Customer Support, II

Zebra Innovator

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We've only begun reimaging the future – for our people, our customers, and the world.

Let's create tomorrow together.

Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates complex issues. Understands multiple applications and platforms.

Responsibilities:

• Intermediate to advanced level skills in Linux
• Intermediate to advanced level skills in SQL or BigQuery
• Knowledge or experience in SAAS products
• Knowledge in Cloud environments (Azure/AWS) (GCP is preferable)
• Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills. Fully documents customer interactions in real-time; may author content for review. Solves problems in a timely manner using full understanding of the product functions and features and customer environment. Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments. Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes, Manages multiple tickets related a spectrum of technical problems. Collaborates with fellow technicians and supervisor to solve complex problems. Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers. Demonstrates leadership qualities. Demonstrates strong customer service, communication and problem solving skills.

Qualifications:

Minimum Education: High School or equivalent vocational qualification / experience

Minimum Work Experience (years): 1-2 years of experience

Key Skills and Competencies:

• Intermediate level skills in Microsoft business applications including Word, Excel and Outlook

• Customer service values / orientation

• Solid professional work behaviors (attendance, teamwork, time management)

• Strong Communication skills (listening, providing clear and concise information, using proper language and grammar)

• Full knowledge of job related knowledge and procedures

Position Specific Information:

Travel Requirements: Up to 10%

Able to Telework? Yes – hybrid work approach