Customer Service Representative

Customer Service Manager

POSITION TITLE: Customer Service Manager

DEPARTMENT: Front End

REPORTS TO: Store Director/Bookkeeper

FLSA STATUS: Non-Exempt

COMPENSATION: $15 - $18 per hour. Sunday $1 premium.

JOB SUMMARY: To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities.

ESSENTIAL JOB FUNCTIONS:

• Promote customer goodwill by providing high standards of customer service.
• Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.
• Prepare and maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.
• Enforce store policy as it relates to front end operations and assist store managers with discipline of front end associates who fail to abide by company policies and procedures.
• Delegate responsibilities to cashiers as prescribed by store management.
• Conduct training programs for new associates, as well as associates already on board.
• Assist cashiers with price checks.
• Keep store management and scan coordinator informed of all pricing problems.
• Assist customers with returned merchandise, over rings, and overcharges.
• Approve customer checks and enforce check cashing policies.
• Maintain a regular cleaning schedule and overall good housekeeping of the front end.
• Order and control front end supplies (register paper, ribbons, etc.)
• Greet and customers and be observant of people in the store.
• Abide by all company policies as stated in the Employee Handbook.

SUPPLEMENTAL JOB FUNCTIONS:

• Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Strong oral and written communication skills for dealing with customers, employees, and Vendors.
• Strong analytical and mathematics skills for conducting accurate audits.
• Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.