Customer Support

Customer Support Specialist For Dental Services

You'll be the first point of contact for customers, handling inquiries, providing solutions, performing quick dental health assessments, and ensuring customer satisfaction. You'll communicate via phone to monitor and answer calls from a variety of phone numbers. It's important to understand the caller's need, ask questions to ensure they're qualified, and transfer them appropriately.

Responsibilities:

• Monitor and answer calls from a variety of phone numbers.
• Understand the caller's need, ask questions to ensure they're qualified, and transfer them appropriately.

Inbound Call Scenarios:

• Emergency Dental: Patient calls in with a dental problem that requires talking to a dentist immediately.
• Returned Call from Outbound Campaign: Patient calls us back after they received a call from an outbound operator.
• Question about Service: Patient calls in with questions about how to complete a service (such as our online Photo Analysis), or a question about their insurance in general (they found our phone number on an insurance website).

Outbound Call Scenarios:

• Use an automated dialer to call through a list of patients on behalf of their dental insurance provider.
• Explain that we're calling on behalf of their dental insurance company and explain why we're calling. The reason varies by the list: haven't seen a dentist in X months, recently had emergency care, etc.
• Offer a very quick dental health assessment (patient answers a few questions about their dental routines) and record the answers in a Hubspot form.
• Offer the customer a photo analysis or a live connection to an on-call dentist, for a more thorough evaluation.

Requirements:

• High school diploma or equivalent.
• Prior customer service or call center experience preferred.
• Excellent English & Spanish communication skills (both verbal and written).
• Strong computer skills and ability to multitask.
• Excellent problem-solving and interpersonal skills.

What You Can Expect From Us:

• Competitive Remuneration & Salary
• Recognition Programs
• Law Benefits Since Day One (IMSS, Infonavit, Fonacot, Caja de Ahorro)
• Great Work Environment That Fosters Growth
• On-site Clinic Access
• Paid Training

Additional Information:

• On-site position only
• Monday - Friday schedule (9-hour shifts)

Join our team and be part of a supportive community that values growth, recognizes excellence, and fosters a vibrant work environment!

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law. REDIAL BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.