Customer Service Specialist

Customer Service Specialist

Reporting to the Logistics & Customer Service Manager, Customer Service Specialist is responsible for managing all field operations such as warehousing, distribution, logistics, execution services for a best in class Finished Goods and Visibility Items. Customer Service Specialist represents first point of contact for Red Bull Customers providing support as well to the internal customers/stakeholders. S/he is responsible for the supply chain execution of finished goods & visibility items and for the execution of the order to cash process (O2C).

İş Tanımı

3PL & Operations Management

• Ownership of O2C (Order to Cash) process, for both finished goods and VISITs in SAP, including events and services of RB coolers/VISIT items.
• Prepare route plans of daily shipments/deliveries and coordinate with 3PL Logistics Vendor.
• Create efficiencies and productivity with a continuous improvement mindset.
• Contribute and assist Daily invoicing Operations.
• Validate 3PL invoices and contribute in the approval process.
• Coordinate internally and externally for a fluent and issueless operations.
• Ensuring all systems are updated timely to reflect actual data.
• Ensuring requested reports for the daily/monthly activities.
• Articulate key performance indicators related to cost, performance and optimization and the insights associated with them.
• Track customer perceived service level and customer satisfaction with proper reporting methodology. Proactively lead customer visits and periodical meetings.
• Work towards the resolution of logistical and operational issues originating both from the 3PL and customer.
• Provide accurate and helpful information to support internal and external customers being the interface with the logistics providers for issues related to the deliveries.
• Execute stock transaction entries in SAP.
• Execute stock count operations based on the guidelines.
• Accountability on accuracy of the stock in the warehouses.
• Month/Year end closing, execution, and monitoring of periodical tasks.

Project, Data Management and Reporting

• Deliver routine daily customer service activities of Finished Goods and Visibility Items.
• Make sure sufficient reporting mechanism and systems in place and fully in use.
• Maintain Systems and Database integrity between 3PL and SAP.
• Document and updated of local processes.
• Manage projects when necessary.

Nitelikler

• Minimum 4-5 years of experience in Logistics, Warehousing and Customer Service of Finished Products and Visibility Items in a Multi-National Company
• Experience of working in customer service, warehousing, logistics and transportation processes is a must.
• Experience of managing a 3PL vendor is a must.
• Working knowledge of SAP, TM(Transportation Management Tool) and MS products such as Excel, Word and PowerPoint.
• Experience in creative thinking and development of innovative solutions to complex customer challenges.
• Experienced in managing large accounts on a regional.

Ek Bilgiler

• Working knowledge of SAP R4 HANA is required.
• Active usage of MS Excel is required. Database management, macros, coding skills would be highly preferred.
• Attention to detail, results driven, reliable, analytically strong, team players.
• English proficiency will be advantageous.
• Being a solution oriented team player, dynamic and able to adapt to a fast-paced environment.
• Excellent presentation preparation skills.
• A great team player with a self-initiative mindset.
• Ability to work both independently and as part of a cross-functional team.