Customer Service Specialist

Customer Service Specialist

The Customer Service Specialist represents the first point of contact for Red Bull Customers providing support as well as to the internal customers/stakeholders. He/she is responsible for the supply chain execution of finished goods & visibility items and for the execution of the order to cash process. Distills and quantifies key category opportunities (strategic category development through category vision). Works closely with the Trade Marketing team to build the right TM activities with the right execution.

Job Description

ORDER AND CUSTOMER SERVICE MANAGEMENT

• Ownership of the end-to-end order management process, for both finished goods and VISITs in SAP, including events and services of RB coolers/VISIT items.
• Jointly accountable for driving customer satisfaction and meeting customer related KPIs, ensuring alignment with corporate service standard
• Monitor end-to-end deliveries from 3PL to customers.
• Maintain and update customer master data, including pricing in CPM.
• Ensure timely and accurate preparation of all legalized order documentation.
• Act as the key interface with logistics providers.
• Manage the end-to-end resolution of consumer complaints.
• Act as liaison for customer requests related to internal and external certificates.

SYSTEM, PROCESSES & COMPLIANCE

• Ensure that all processes are executed in compliance with corporate governance and guidelines, escalating deviations to the Key User and Operations Manager, while actively contributing to process improvements.
• Oversee goods movement transactions in SAP.
• Maintain and organize all relevant documentation (manuals, guidelines, BPPs), ensuring systematic filing and easy access in line with corporate standards.
• Execute and monitor month-end and year-end closing activities, ensuring the timely completion of all periodic tasks.
• Support the review and reconciliation of invoices, ensuring alignment with contractual terms and corporate policies.

CONTINUOUS IMPROVEMENT & OPERATIONAL EXCELLENCE

• Contribute to continuous improvement projects and product performance testing (such as Hotpacks), ensuring alignment with operational excellence goals.
• Oversee the efficient delivery of product samples to Quality Management, ensuring alignment with quality assurance and compliance standards.

ADMINISTRATIVE & FLEET MANAGEMENT SUPPORT

• Support the organization of meetings, including agenda preparation, travel logistics, car rentals, hotel bookings, and dinner arrangements.
• Oversee the company fleet management, including leasing, maintenance, insurance, and allocation, in close collaboration with Finance, HR, and in alignment with corporate policies.
• Ensure contract compliance, vendor coordination, and cost efficiency, while monitoring and reporting fleet related KPIs.
• Lead the organization and evaluation of fleet related tenders by collecting and analyzing data, conducting cost/benefit assessments, and implementing the required exercises to support optimal decision-making and execution.

Qualifications

Strong attention to detail, structured and accurate.

Strong communications skills (verbal and in writing)

Customer-focused, with strong interpersonal skills and a professional telephone manner.

Effective under pressure with strong prioritization and multitasking.

Ability to multi-task essential.

Proactive, empathetic, and patient professional, with advanced problem-solving skills and strong capability in data-driven analysis.

Focus on process improvement and collaboration.

ERP knowledge (preferably SAP) with advanced Excel.

Fleet Management: vendor coordination, contracts, KPIs.

Fleet tenders: data collection, evaluation, implementation.