Customer Service Specialist - 1 - year Fixed Term (maternity Leave)

Customer Service Specialist - 1-Year Fixed Term (Maternity Leave)

The Customer Service Specialist represents first point of contact for Red Bull Customers providing support as well to the internal customers/stakeholders. He/she is responsible for the supply chain execution of finished goods & visibility items (VISIT) and for the fulfillment of the order to cash process and reverse.

We're looking for a new team member to join our Customer Service team and support us during a maternity leave cover. The ideal start date is October, with November 2025 as the latest.

Descrizione del lavoro

Function support

• Shared responsibility on customer satisfaction and customers related KPIs.
• Track delivery from 3PL to end customer ensuring high quality service.
• Work towards the resolution of operational issues originating both from the 3PL and customer.
• Responsible for the creation and update of the relevant master data related to customers in ERP and Sales Order webtool.
• Responsible for the execution of the return process for Finish Goods & Visit (promotional materials) and disputes with Customers.
• Responsible for daily invoicing and creation of credit notes/returns in ERP.
• Month/Year end closing, execution, and monitoring of periodical tasks

System & Digitalization:

• Active role in process automation projects and digitalization technologies (OCR)
• Experience with CRM software to manage interactions and communications with the Customers
• Familiar with RPA technologies to increase order process automation and reduce manual order touch
• Part of EDI implementations with Customers (order/ invoic/ shipping confirmation, recadv). Responsible for the EDI flow maintenance
• Manages orders database and dashboards, cockpits on 3PL performance and Customers profiles. Run root cause investigations on performance and service delivered

Analysis and continuous improvement

• Monitor & analyse service level and 3PL performance KPI (distribution & reverse)
• Analyse RTM, orders profile, cost to serve and finds opportunities for cost and service optimization
• Support in continuous improvement projects, testing

Customer Collaboration

• Be part of the journey to start collaborating with customers.
• Collaborates with internal and external stakeholders to deliver improvements.
• Finds opportunities to deliver efficiency, understanding customers' needs and influencing their behavior. Finds solutions bringing mutual benefits.

Ulteriori informazioni

Red Bull S.r.l. promotes equal opportunities. We strongly believe that diversity is a central element of our success. The choices made in the selection process are based solely on the assessment of professional experiences and skills. We welcome any application, without distinction of age, gender, disability, sexual orientation, religion or ethnicity.