*bilingual Customer Service Representative – Insurance (100% Remote) - Remote Eligible

Job Opportunity

Bilingual Customer Service Representative in Insurance (100% Remote)

Temporary 6-month assignment in customer service within the insurance sector, focused on handling inquiries, supporting brokers, and managing individual and group insurance files. Structured environment, digital tools, and a key role in maintaining a high level of service in a fast-paced context. What is in it for you:

• Salary between 48K-58K, based on experience.
• 6-month contract position with possibility of extension.
• In-office presence during training, with the possibility of virtual training.
• Fixed rotating schedule between 8 am and 5 pm, 7 hours per day.
• Enjoy the flexibility of remote work.
• 4% vacation pay.

Responsibilities:

• Respond to client inquiries regarding individual and group insurance products.
• Follow up on requests via phone and email with accuracy and efficiency.
• Support brokers and partners with contract setup and management.
• Assist users in navigating digital platforms.
• Process administrative requests related to client files, including updates to personal information.
• Provide information on claims and benefit status.
• Perform required validations and ensure data accuracy.
• Collaborate with the team to maintain a high level of customer service.

What you will need to succeed:

• College diploma (DEC) in a relevant field or equivalent combination of education.
• 2 to 3 years of experience in customer service.
• Experience in life insurance or a license in insurance, an asset.
• French and English (spoken and written) to communicate with clients and partners and manage requests in both languages.
• Strong communication and customer relationship skills.
• Ability to manage multiple requests simultaneously with accuracy and speed.
• Strong organizational skills, teamwork, and professionalism.
• Proficiency in Microsoft Office Suite.

Why Recruit Action? Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach.