Customer Success Manager
Recite Me
Customer Success Manager
In today's digital age, we believe everyone should be able to access web content in a way that works for them. Our mission is to make the online world accessible for all. Hundreds of global organizations already use our software to enable greater accessibility for their online content, products, or services.
We're passionate about our cause and our product. As we move from start-up to scale-up, we need help to achieve our ambitious plans. This is why we're looking for a Customer Success Manager to join our fast-growing team.
This is a key role, ensuring clients get off to a great start, with a seamless transition from sales to customer success. We are looking for a dynamic individual who has a passion for building relationships and can offer best-in class customer service.
Working closely with the CSM Team Leader, you will be involved in onboarding new clients, account reviews, and customer communications. Taking ownership of retention and revenue growth targets, never letting an opportunity to influence slip away.
In this role you will:
- Taking new clients through the onboarding process. Working closely with sales, marketing, and the technical team to ensure clients are 'launched' on optimal terms
- Good understanding of websites and familiarity with different platforms such as HTML and WordPress
- Own the client journey from sale to renewal (and beyond)
- Help define and deliver account reviews and appropriate communications to ensure client satisfaction
- Create opportunities for revenue growth
- Ensure clients renew on the same or better terms
- Use all data and relevant resources to create compelling client stories to amplify our success