Senior Account Manager - 21grams

Senior Account Manager - 21GRAMS

London - UK; Manchester - UK

At Real Chemistry, making the world a healthier place isn't just an aspiration—it's our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our Life at Real Chem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Discover your purpose. Embrace innovation. Experience Life at Real Chem.

Job Summary

We are looking for A-team players who want to partner with our clients in a career defining opportunity to deliver industry-leading marketing and communications work, that will create medical history.

• Our clients are looking for us to be their strategic advisors, with an agile and creative approach and have a passion for innovative science that is helping them bring a new class of medicines to market
• We encourage our staff to take risks and break new ground to deliver and innovate for clients.
• We are fiercely proud and protective of our culture; founded 18 years ago, we have retained our energy and dynamism as we have grown rapidly and globally that is resolutely focused on doing the best work for our clients.
• Our clients expect the best from us and that leads us to have high expectations, but this creates great opportunities to succeed!

Responsibilities

• Understand the client/brand strategic vision, and contribute to conversations regarding strategy
• Lead planning and preparation for client meetings, allocating roles and tasks to other team members and presenting/leading sessions in meeting as appropriate. This includes booking meetings, providing agendas and producing contact reports for all client meetings
• Take and interpret briefs from clients, identify any information gaps and plan how to fill those gaps
• Support day-to-day client contact in executing requests and delivering planned activities and materials whilst effectively managing client expectations
• Identify and anticipate client requests/issues/needs and plan accordingly
• Responsible for accuracy of all materials at all stages of development
• Build trust with client, whereby you're seen by the client as their 'go to' person
• Demonstrate current knowledge on market and how this can affect clients/brands
• Establish strong internal relationships, and utilise these to seamlessly execute your role
• Display excellent interpersonal skills and coach more junior team members to learn
• Develop draft scopes of work, supplier contracts, presentations, creative briefs, and other internal/external communications
• Ensure that client feedback is gathered, understood and addressed as appropriate across deliverables and with respective cross functional teams e.g. creative, tech dev, finance etc.
• Ensure that account status, including a clear indication of next steps and actions, is documented on a weekly basis and shared both internally and with client
• Willingness and ability to run client calls or meetings independently
• Manage account finances and resourcing; must be able to track budget, raise invoices and POs and allocate staffing

Required Skills & Experience

• You have a passion for brand: Getting under the skin of audiences and what makes them tick is what drives your approach in developing communications that resonate with them. Maintaining and protecting strategic vision for the brands you work on is critical to you
• You thrive in an environment that requires constant learning and innovation: Cultivate and maintain in-depth knowledge and understanding of the changing healthcare environment to guide account teams and help Real Chemistry continue to be a leader in the space
• You're a natural leader, but love working as part of a team: Act as day-to-day representative across multiple healthcare accounts as part of an integrated team; help direct the execution of a range of multi-channel tactics for several clients
• You're super creative: You can write compelling, engaging and fresh briefs and work with creative teams, including designers and copy writers, to develop exceptional deliverables for our clients
• You have excellent judgement and can make decisions and keep the team informed, but also know when to raise a red flag
• You have a flair for exceptional client service and managements of multiple accounts
• Highly organised with a mindfulness of deadlines, the ability to manage multiple tasks based on priorities and a strong attention to detail
• Independent thinker confident in taking ownership of assets and material development, but a team player who enjoys collaboration
• Able to devise and articulate solutions to problems on an ongoing basis: don't come with problems, come with solutions
• Professional presence, performs with a sense of urgency and with a client service orientation
• Confidence to manage upward when required; able to communicate with managers when deadlines will not be met or when issues are foreseeable
• High energy, able to effectively operate in fast-paced, growing and evolving environment
• Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget
• Good understanding of brand promotion, and experience in production of campaigns and tactics to support this
• Strong written and oral communication and presentations skills
• Good management of Microsoft Office tools (PowerPoint, Word, Excel) – particularly PowerPoint
• Excellent business communication ability including informal/formal presentation and writing skills; this includes confident public speaking both internally and externally with clients, vendors, and affiliates
• Able to identify own development needs and discuss these with line manager and senior leadership
• BA or equivalent work experience required