Customer Support Representative

Customer Support Representative

Essential Functions Of The Job:

• Facilitate the order process from beginning to end for distributors, OEMs, and outside sales engineers; including quoting, order entry, expediting, warranty, credits, returns, freight claims and invoicing
• Answer basic technical questions utilizing available resources including systems, product support groups, and catalogs to quickly answer customer questions
• Act as liaison between manufacturing, engineering, warehousing, and customers
• Expedite orders to meet customer demands
• Provide effective verbal and written communication
• Utilize problem solving skills including critical thinking
• The ability to always show empathy to customers
• Practice time management and maintain awareness of your own work in queue and that of teammates
• Support and back up teammates during absences and training
• Assist as needed with issues identified by management

Education:

• Bachelor's Degree OR
• Associates degree and minimum 1 year of experience in a customer service environment OR
• High School Diploma or GED and minimum 3 years of experience in a customer service environment

Desired Skills:

• Proficient in the use and navigation of personal computers, especially the use of MS Word, Excel and TEAMS.
• SAP experience, mechanical product knowledge and bilingual skills a plus

Physical And Mental Job Requirements:

• Able to sit or utilize standing workstation for 8 hours a day
• Able to work in a cubicle environment
• Able to work in a fast-paced department with multiple inbound media and competing priorities
• Able to organize, prioritize and plan incoming work and work-in-process
• Able to grasp new job-related information/skills and demonstrate understanding of the same.
• Work and collaborate with teammates in person

RBC Bearings offers a competitive benefit package.

RBC Bearings is an Equal Opportunity Employer, including disability and protected veteran status.