Technical & Customer Service - Intern
Razer
Joining Razer
Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.
Job Responsibilities:
We are seeking a motivated Customer Service Helpdesk Intern to join our dynamic team. This internship offers hands-on experience in resolving customer inquiries and supporting our client base. The ideal candidate will assist in ensuring customer satisfaction through efficient problem-solving and communication skills. As a Customer Service Helpdesk Intern, you will gain practical experience and develop key skills that are essential for a successful career in customer service and the fintech industry.
Responsibilities include:
- Respond promptly to customer inquiries via phone, email, and live chat.
- Handle and resolve customer complaints and issues effectively.
- Provide accurate information regarding products, services, and transactions.
- Escalate complex issues to appropriate teams or supervisors as needed.
- Assist in maintaining detailed records of customer interactions and transactions.
- Contribute to improving customer service processes and procedures.
- Collaborate with team members to achieve organizational goals.
Pre-requisite:
- Currently pursuing a Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field (if applicable)
- Strong verbal and written communication skills.
- Customer-focused with a positive attitude and eagerness to learn.
- Demonstrated ability to work in teams and contribute positively to team dynamics.
- Ability to multitask, prioritize, and manage time effectively.
- Ability to learn quickly and adapt to new technologies.
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work both independently and collaboratively in a dynamic environment.
- Previous customer service experience and familiarity with CRM systems or ticketing platforms is a plus.
- Willingness to work in I-City
- Able to commit to a minimum 20 weeks / 5-month internship will be a bonus. Preference will be given to a final year student.