Digital Technology Technical Support Specialist (onsite)

Technical Support Specialist

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious.

Come ready to explore and you'll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

We have an exciting onsite opportunity for a Technical Support Specialist working with our Client Services Group. This will be an onsite opportunity located at our East Hartford, Connecticut campus location.

What You Will Do:

The Secure Computing Digital Technology team is looking for a motivated Technical Support Specialist to work within our Client Services group.

You'll support other Pratt & Whitney employees, while working with a dedicated team of IT architects, system administrators, and support professionals to deploy and manage programs that meet the strict requirements of our internal customers and the United States Government.

In addition to supporting the overall team, this role can be tailored to someone looking to advance their career in Cybersecurity.

In this role, responsibilities may include:

• Respond to security-related incidents, perform break-fix activities, and resolve help desk tickets.
• Hands-on management of desktop support activities to include imaging, hardware and software troubleshooting, hardware deployment and refresh.
• Hands-on management of VoIP phone and printers.
• Develop, maintain, and follow standard work and other documentation.
• Assist in the vulnerability patch management program to include deployment, reporting, and validation.
• Provide day-to-day support of security-related tools including Splunk and Tenable software.
• User account creation and password reset.
• Maintain Antivirus and Vulnerability definition updates.
• Work with Cyber & Compliance to analyze and establish security requirements, baselines, and policy.
• Participate in compliance inspections, preparations, and corrective actions.
• Support transition of cybersecurity policy to Risk Management Framework.
• Participate or oversee project tasks.
• Build and maintain customer relationships.

Qualifications You Must Have:

Bachelor's degree in Computer Science, IT, MIS or Engineering, with 2+ years' experience in IT and/or Cybersecurity; OR an Associates Degree with 4+ years of experience in IT and/or Cybersecurity; OR without a degree 6+ years of experience in IT and/or Cybersecurity.

US Citizenship is required (Due to program requirements).

Ability and desire to obtain and maintain US security clearance at the Secret or Top-Secret level within 1 year of employment.

Obtain (within 6 months of hire) and maintain DoD-recognized cybersecurity baseline certifications such as Security+.

Qualifications We Prefer:

Active Secret or Top-Secret Security Clearance.

DoD 8570.01 IAT Level II Certification - ex. Security+, CySA+.

Experience with RMF, JSIG, DAAPM, NIST SP 800-53, NIST SP 800-171, CNSSI 1253.

Familiarity with security hardening guides & tools (DISA STIGs/SCAP).

Experience with administration of Windows and Linux systems.

The salary range for this role is 66,000 USD - 130,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.