Rappiads Key Account Manager

Join Rappi

We see opportunities where others see problems. We see close where others see distance. We see adrenaline where others see pressure. Join a team where we are all capable of everything, where we all have the same opportunities, regardless of gender identity, race, religion, nationality, age, disability, training or experience.

As part of Rappi, you will be responsible for:

Principal Responsibilities:

1. Commercial Management and Business Development

• Construct and execute the annual and quarterly commercial plan of the client.
• Ensure the fulfillment of revenue, investment, and margins.
• Identify new growth opportunities in Marketplace, Turbo, and Retail Media.
• Develop Joint Business Plans (JBPs) and investment roadmaps.

2. Strategic Client Relationship

• Be the main point of contact for brands, agencies, and commercial leaders.
• Understand the client's needs, brand strategy, and business objectives.
• Build solid, transparent, and trustworthy relationships with key stakeholders.

3. Coordination with Internal Teams (E2E)

• Work with Planners to ensure the flawless execution of campaigns.
• Work with Insights to build narratives, analyses, and deep-dives that drive decisions.
• Align with Operations, Finance, and Product to ensure availability, pricing, certifications, and compliance.

4. Performance and Optimization

• Review weekly and monthly performance with the client.
• Detect gaps, explain causals, and define action plans.
• Ensure pacing, investment, and compliance with KPIs per flight and Always On.
• Lead mid-flight optimizations with support from Planner and Insights.

5. Client P&L Management

• Provide visibility of forecast, actuals, risk, and opportunities.
• Care for margin levels and negotiate commercial conditions.
• Ensure timely billing and collection (OC, GR, payment dates).

6. Presentation of Results and Commercial Storytelling

• Prepare and present QBRs, Category Reviews, campaign deep-dives, and benchmarks.
• Build narratives that connect data + business + recommendation.
• Propose strategic activations, A/B tests, and new Retail Media solutions.

7. Governance, Processes, and Organization

• Maintain an updated pipeline in the internal CRM.
• Be the guardian of the commercial process and the relationship with the agency.
• Ensure compliance with agreements, policies, and regulations.

Desired Profile / Key Skills

• Experience in commercial roles, trade marketing, retail media, or digital advertising.
• High capacity for relationship building and persuasion.
• Handling of data and performance KPIs.
• Excellent executive communication, negotiation skills, and storytelling.
• Ability to lead multiple stakeholders and high volumes of information.
• Strategic mindset and result orientation.
• Intermediate/advanced English.