IT Support Associate I

Information Technology Support Associate I

Rally House is a specialty retail store that carries all things local! We are looking for people who enjoy working for a growing organization, as we currently operate 300+ stores nationwide, with many more to come! You will enjoy an exclusive store discount when you join our team, as well as a competitive benefits package with flexible PTO, 401k match, parental leave, paid holidays, and receive continued development opportunities as we grow our company. We don't just provide jobs, we provide careers. Apply today and be part of our growth!

The Information Technology Support Associate I position is an entry-level role within the IT Team that involves providing support to stores and end-users in the Backoffice. The desired candidates for this position should have a keen interest in learning about the IT industry and working collaboratively in a team environment. Reporting to the IT Support Supervisor, the IT Support Associate I is responsible for addressing and resolving technical issues, with the ability to escalate complex problems to higher-level support tiers. This role offers opportunities for professional growth within the company.

Responsibilities:

• Field calls and triage cases from our store and (occasionally) Backoffice staff.
• Support online ticketing system, prioritizing tickets and calls according to severity, impact and urgency.
• Refers more complex issues to higher technical staff.
• Installs and configures personal computers, software, and peripheral equipment.

Skills and Knowledge:

• Ability to work independently and collaboratively within a team.
• Focus on customer.
• Meets deadlines and prioritizes appropriately.

Qualifications:

Associate's degree in information technology or equivalent work experience. Basic understanding using basic software and tools (i.e. Microsoft Office, Excel, Word, etc.) for data/project management. Any IT certifications such as CompTIA A+, Microsoft Certified Professional (MCP) or CompTIA Security + (Sec+) is a plus, but not mandatory. Able to work weekdays, Saturdays, Sundays, and potentially evenings as needed.

Physical Requirements:

Work is typically performed in an office, but projects may sometimes take the employee to a non-standard workplace; Requires the ability to operate standard office equipment and keyboards; Must have the ability to lift and small carry parcels, packages and other items up to 50lbs, and to walk short distances; Must have the ability to sit and sometimes stand for several hours.