Account Manager

Rakuten International Account Manager

Rakuten International oversees seven businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment, and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company's mission to delight merchants and customers through innovation, optimism, and teamwork. Rakuten Advertising provides advertising technology and consumer insights to the world's leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy, and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. With access to Rakuten's diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty.

Job Summary: When you're a part of the Client Services team, as the Account Manager you'll get exposed to a variety of different brands such as retail, beauty, and luxury goods and network with publishers to solidify relationships on behalf of your clients. You will manage the day-to-day execution of their marketing programs and design the overall strategy for growing account revenue. You will leverage your smarts, your client's brands, and Rakuten Advertising's network to drive results. In this role, you will be responsible for relationship management with an assigned portfolio of clients. You will serve as a client liaison throughout the delivery of client service engagements or outsourced solutions. You will be strategically focused and responsible for maintaining client satisfaction by ensuring consistent and proactive communications with clients while completing tasks that support the overall management of client relationships.

Key Responsibilities:

• Coordinates somewhat complex client interactions, ensuring timely responses and resolution of moderately challenging requests or issues.
• Analyzes somewhat complex client feedback and data to identify trends, opportunities, and areas for improvement, informing strategic decisions.
• Develops somewhat complex client engagement plans, tailoring approaches to meet specific client needs and align with business objectives.
• Implements client management best practices and processes to enhance satisfaction and streamline workflows.
• Identifies opportunities to strengthen client relationships through proactive communication and value-added solutions.
• Communicates key insights, updates, and recommendations to internal stakeholders, facilitating alignment and collaboration.
• Evaluates the effectiveness of client relationship strategies, recommending adjustments to improve outcomes.
• Documents client interactions and outcomes in CRM systems, ensuring accurate and up-to-date records for reference and reporting.
• Recommends process improvements or tools to support client relationship management initiatives and enhance team productivity.
• Oversee all program implementation by developing and tracking client project plans.
• Interact with clients daily via phone and email for tactical requests.
• Set, meet, and exceed aggressive revenue goals for your clients. Provide strategic advice to increase each client's ROI. Develop, maintain, and extend relationships with your portfolio of clients.
• Organize all activities with the Client Services team and other cross-functional teams at Rakuten Advertising, (Technology, Marketing, Sales, etc.).
• Serve as the guru for Rakuten Advertising's proprietary software and support your clients to make sure they know the tools and resources available to them.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Analytical and strategic marketing skills.
• The ability to prioritize and strategize based on company's goals
• A desire to think creatively, solve problems, and use professional judgment.
• Tech savvy; comfortable using Excel and PowerPoint for client-facing reports, analysis, and presentations. Exemplary written and oral presentation and a talent for presenting.
• 3+ years of online marketing/direct marketing experience with a focus on client service, (it's a plus if you have knowledge/familiarity with Affiliate Marketing).

Minimum Requirements:

• 2-4 years relevant work experience Required
• 5-7 years Preferred
• Bachelor's Degree Required
• Master's Degree Preferred

Five Principles for Success: Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

• Always Improve, Always Advance - Only be satisfied with complete success - Kaizen
• Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
• Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
• Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
• Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial, or local laws.

At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.

USD $57,672.00 - $98,280.00 annually