Title Customer Success Manager

Radancy Customer Success Manager Opportunity

Are you a proactive and dynamic individual with experience in account management, consulting, or advising on (online) communication projects? Do you want to build and strengthen strong client relationships with the largest employers in the Netherlands and beyond? Then come work and further develop yourself at Radancy.

Radancy is the one-stop shop for organizations seeking smart solutions for their key recruitment challenges. With our integrated platform, full of valuable data and in-depth industry knowledge, we change the way employers find, attract, and retain top talent. We are proud of our collaboration with leading organizations such as the Ministry of Defense, the Tax and Customs Administration, the Municipality of Rotterdam, ING, and NS, which we help with a distinctive employer brand to attract the right talent for the future.

Our versatile service offerings range from developing EVPs and employer branding to devising smart media plans, from creative concepts to building complete recruitment sites on our Talent Acquisition Cloud-platform or RudderCMS. As a market leader in the Netherlands, we have everything you need under one roof: expertise, experience, and the latest insights. And as part of our global network, you can count not only on our team of 65 experts in the Netherlands but also on the knowledge and support of around 1,200 colleagues worldwide.

Responsibilities

As a Customer Success Manager, you will guide our clients throughout the entire talent journey; from orientation to application. Think of setting up recruitment sites, employer branding, and recruitment campaigns, referral programs, programmatic advertising, and optimization of existing products and services. You understand the needs and concerns of your clients and ensure that their feedback is heard so that they can find and recruit the right talents with your advice and support.

Your tasks include:

• Final responsibility for your own client portfolio.
• Proactively providing advice and acting as a reliable partner for our clients.
• Drafting tight (de)briefings for both our clients and internal teams.
• Maintaining a strong relationship with your clients and knowing their individual needs and challenges.
• Translating the feedback, goals, and needs of our clients to our internal organization so that we can make our products and services even better.
• Analyzing data and KPIs and making proposals for optimizations based on the individual client's objectives.
• Preparing, organizing, and following up on evaluation sessions with the client once per quarter.
• Recognizing potential growth and expansion opportunities.

Qualifications

As a Customer Success Manager, you will:

• Have a completed higher professional education.
• Have at least 3 years of relevant experience in client-oriented advisory services or account management (HR and/or SaaS experience is a plus).
• Have no difficulty in understanding and analyzing different types of data and information.
• Be able to coordinate between different internal and external stakeholders and possess strong communication skills.
• Show diplomacy, tact, and calmness when dealing with client problems and escalations.
• Be responsible, proactive, dynamic, and a team player.
• Speak and write good Dutch and have a good knowledge of English.
• Be flexible, as your workplace will be alternately in Capelle a/d IJssel, at clients, at home, or wherever your laptop is.

You will get a good salary and in addition to that, we have extensive secondary employment benefits, including an excellent pension plan. But don't let that be your motivation. We offer you a unique opportunity to further develop yourself. You will work with specialists in the fields of creation, design, front- and back-end development, media, and research. Young, driven people with whom you will work in changing teams and from whom you can learn a lot. And with professional clients who – just like you – are skilled in the communication field. And that in an environment where it is not about where or when you work, but about what you contribute to the success of our clients. Oh, and did we mention that we have our own chef-cook on staff?

For more information, contact Maarten van Appel, Managing Director, via maarten.vanappel@radancy.com.