HSN Customer Service - Remote Eligible

HSN Customer Service Specialist

HSN Customer Service Specialists help answer inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and drive sales while maintaining a high-paced call volume.

The application process is candidate-led.

1. Complete application
2. Complete skills assessment on mobile device or computer
3. Self-schedule video interview via Microsoft Teams

Life with HSN as a Customer Service Specialist

At QVC Group, we are committed to fostering strong connections with our customers, candidates, and team members. To help us build those strong connections and protect our workplace from identity fraud, we rely heavily on face-to-face video interactions. We utilize Microsoft Teams for interviews, meetings, touch bases, and other connection points. We expect all candidates and team members to have their video and audio turned on during these interactions. This approach not only enhances communication but also helps us build meaningful relationships and a collaborative work environment.

• You'll work from a HSN approved state of Georgia, Tennessee, or Virginia.
• Busy day handling a high volume of customer inquiries.
• You'll personalize the experience for each caller.
• You'll answer incoming calls like confirming refunds, taking payments, placing orders, analyzing account data, and promoting additional products.
• Opportunity for advancement across the entire QVC Group network.
• You'll report to an assigned Supervisor.
• You'll work a set schedule and structured day, this includes a weekly weekend set shift.
• You'll work remotely from home.
• Bilingual opportunity available for those fluent in Spanish and English.

Compensation

• Starting rate is $15.00/hour.
• Automatic increases in pay every 6 months for 2 years.
• New! Pay for Performance incentive paid out monthly to eligible team members.

Who We Are

HSN takes shoppers on a journey – embracing the new, exploring untrodden paths, and bringing shoppers a unique perspective that enriches their lives. We offer a curated assortment of exclusive products and top brand names in health and beauty, jewelry, home/lifestyle, fashion/accessories, and electronics and incorporates entertainment, personalities and industry experts to provide a unique shopping experience.

• Learn and work in a virtual environment.
• Communicate with a variety of styles.
• Navigate multiple systems and screens.
• Follow HSN computer system requirements.
• Troubleshoot own technical problems (partner with IT when needed).
• Available to work weekends, holidays, and additional hours.
• Reside in Georgia, Tennessee, or Virginia.

System Requirements

Our Work at Home Team Members need to maintain the necessary system requirements to provide a great experience for our customers. A full specification list will be provided after your interview, here are a few items:

• Self-provided computer or laptop, running a Microsoft Operating System, not older than 3 years.
• Headset compatible with HSN specifications.
• High-speed internet connection. Satellite, broadband, wireless, mobile, or dial-up services are not permitted.
• Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported.

Training Schedule

Your HSN career begins with a paid training period where attendance and participation is required. Your first day will be on a Wednesday to complete Tech Set Up. After you connect orientation and training will begin on Monday for six weeks, Monday - Friday 9:00 am -5:30 pm ET. Training schedule and working schedule post training will differ. Training is mandatory for the entire six weeks.

Work Schedule

Your work schedule will include weekend shift responsibilities each week.

Work schedules are not Monday - Friday

Customer service hours are from 7:00 am to 1:00 am ET

Work schedules are predominately 2nd shift.

Remote work is not permitted in NYC at this time.

#LI-Remote

If you enjoy being a part of a team, creating experiences and delighting customers, you'll love it here. If you're excited about retail, media, social, live streaming, technology, customer service, design and more, you'll find amazing projects to work on. If you want to grow professionally and learn every day, you'll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you'll be amazed at what's available for our team members. We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!

For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What's Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process.