Technical Support - Connected Car Services

Technical Specialist For Connected Car Services

We are looking for a dedicated technical specialist to support the operations and infrastructure of Connected Car Services for an OEM. In this role, you will provide technical and operational support for various systems and platforms, ensuring that services run correctly and efficiently. You will work closely with internal teams and suppliers to quickly resolve issues and maintain optimal service performance.

Expected Outcomes

• Integration with OEM and VAG group ecosystems
• Reduced downtime and improved operational efficiency
• Alignment with VAG group standards
• Delivery of high-quality Connected Car services

Required Experience and Capabilities

• Solid knowledge of VAG systems (especially MBB/ODP)
• Experience with OEM-specific systems (Connected Car middleware, Connected Services tools, ServiceNow, BOOM)
• Expertise in cloud hosting & infrastructure (Huawei Cloud, AWS, Azure, Kubernetes, Docker, Terraform, Ansible)
• Experience with ticketing platforms (Service Centre 3, DISS, JIRA, KPM)
• Knowledge of security protocols: OAuth, SAML, PKI, TLS, certificate lifecycle management
• Familiarity with monitoring and logging tools: ELK, Splunk, Prometheus, Grafana, Dynatrace
• Experience in middleware & integration: Kafka, APIs
• Identity & Access Management (IDK or equivalent)
• DevOps & CI/CD: GitLab CI, Jenkins
• IT Service Management and documentation: ServiceNow, Jira, Confluence

Desired Experience and Capabilities

• Experience in supporting mobile and web applications in an OEM/automotive context
• Previous exposure to Connected Car service ecosystems
• Strong problem-solving and cross-functional collaboration skills

Certifications

• ITIL Certification (v4 preferred) – for key personnel, especially Service Delivery Managers and Support Leads