Healthcare Provider Account Manager

Healthcare Provider Account Manager

We provide solutions. Patients and physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far-reaching consequences, and require sensitivity, tact, and a clear dedication to service. It's about providing clarity and hope.

The Healthcare Provider Account Manager is responsible for driving territory growth and profitability through providing service and resolution of issues in support of several sales territories. The HCP Account Manager has call point ownership of accounts within their assigned geography and will partner with specialty account executives to assist in upselling testing in various physician segments.

This is a field-based sales position with travel throughout Virginia to include Northern VA, Central, VA, and the Shenandoah Valley regions.

Responsibilities

Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customer needs.

Drive sales growth in existing key accounts through targeting new sales opportunities and identifying and closing potential leakage opportunities.

Ensure customer retention by maintaining relationships with current accounts and managing a book of business.

Drive growth in their assigned key accounts.

Prepare and present customer business reviews.

Identification and pursuit of up-selling and cross-selling opportunities with Specialty Account Executives and Sales Director.

Partner with specialty account executives on complex clinical discussions.

Partner with Customer Solutions Group to facilitate, prioritize, and resolve customer service issues.

Escalate service issue non-resolution as appropriate.

Leverage all tools and resources (including data, SFDC, target lists; Marketing Department, Laboratory resources, and regional resources as needed).

Provide continuing education to the customer on new technologies and laboratory testing.

Ensure compliance with company policies and government regulations.

Follow up communications with Sales Director, Specialty Account Executives, and customers or internal/external customers.

Administrative

Accurately forecast monthly and quarterly sales.

Effectively manage pipeline via Salesforce.com (SFDC) platform.

Consistently perform administrative responsibilities, such as expense reports, sales reports, and other business requests.

Perform all trainings within assigned timelines, demonstrating proficiency.

Ensure compliance with company policies and government regulations.

Qualifications

Required Work Experience:

Three years of experience in sales with account ownership.

Knowledge:

Knowledge of healthcare industry and general economics of business.

Ability to develop and sustain strong customer relationships, strong planning and organizational skills.

Excellent oral and written communication and presentation skills.

Solid PC skill including Microsoft software.

Education:

Bachelor's degree required.

About the Team

Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal opportunity employer: race/color/sex/sexual orientation/gender identity/religion/national origin/disability/vets or any other legally protected status.