Information Technology Support Technician

It Support Technician

Gulf Coast

Our core values define our culture and create an environment where everyone has the opportunity to succeed.

Our core values are:

Safety - The safety of our employees, customers and our communities is at the forefront of everything we do.

Perfection - We relentlessly strive for perfection, to provide unmatched quality services and constantly raising the bar on our performance.

Sustainability - We are stewards of the environment, committed to protecting our natural resources and reducing waste.

Respect - We treat all people with dignity and value the collective power of teamwork.

Entrepreneurship - We are scrappy, bold and never satisfied with the status quo.

IT Support Technicians are the go-to people for providing technical assistance and support related to computer systems, hardware, and software. They are responsible for answering queries and addressing system and user issues in a timely and professional manner.

With many tasks to oversee, in general help desk support will be responsible to:

• Monitor and respond quickly to incoming requests related to IT issues.
• Maintain computer systems and act as support if any system goes down.
• Responsible for PCs, printers, servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
• Maintain user PCs, including upgrades and configuration as needed. Assist with onboarding of new users.
• Keep inventory of all equipment, software, and license users. Install, configure, and upgrade PC software.

Essential skills for an IT Support Technicians role:

• General awareness of computer systems, PC repair, and network management
• Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
• Ability to deploy, configure, and support operating systems on desktop and mobile
• Understanding and appreciation for information security within systems and user devices.
• Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, budget, and time.