Logistics Support/customer Service

Logistics Support/Customer Service

Direct hire Mon-Fri 8am-5pm Chesterfield, MI Position is on site $40-65k based on experience Reports to: Customer Service Manager

Roles & Responsibilities:

• Process orders, forms, applications and requests
• Performing APQP / Contract Review on each part with management
• Issue orders to suppliers and manage customer requirements
• Help to maintain customer records by continually updating customer database, customer profiles and contact reports
• Assist with sales forecast – quarterly and yearly
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Set up new customer accounts, organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Prepare and distribute customer activity reports
• Communicate and coordinate with internal departments
• Follow up on customer interactions, Communicate with logistics providers

Key Competencies:

• Ability to remain professional and courteous with customers at all times
• Excellent communication skills – verbal, written, and listening
• Problem analysis and problem-solving, attention to detail and accuracy
• Adaptability, Stress tolerance
• Ability to multi-task and be able to adapt quickly, and respond to change
• Self-motivating, positive, focused on accuracy, and detail oriented
• Excellent customer service skills
• Strong ability to work independently, but also as part of a cooperative team; and receive direction from others.

Minimum Level of Education and Training Required:

• Associate degree in Business Management, or equivalent combination of education and related experience
• Must be proficient in Microsoft Office
• QuickBooks/Business Central experience is a plus