Customer Service Representative
Qualco
Customer Service Team Member
At Clever Point, we work to make parcel management fast and flexible. With over 720 service points across Greece, we help people collect, send, or return parcels on their terms. Whether picking up a delivery, dropping off a return, or shipping across Greece or abroad, we offer a convenient alternative to home delivery, without queues or delays. We aim to customize last-mile logistics to suit all lifestyles through intelligent and customer-oriented solutions.
We are looking for an energetic and communicative team member to join our Customer Service Team, who will handle incoming and outgoing calls, emails, and support tickets, providing prompt, efficient, and friendly assistance to both consumers (B2C) and our network partners (B2B).
Responsibilities
- Handle incoming calls, emails, and tickets with a focus on achieving high first-contact resolution;
- Inform customers about shipment status, pickups/returns, and PUDO instructions;
- Monitor and coordinate the daily flow of shipments across the partner network;
- Manage communication with courier companies and PUDO locations;
- Provide immediate support to customer requests (B2B & B2C) via phone, email, and ticketing systems;
- Identify and resolve operational issues (e.g., delays, incorrect entries, partner inquiries);
- Escalate incidents to Operations or IT when required;
- Train and update network partners on procedures and new tools;
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.