Account Manager - Ecuador - Remote Eligible

Account Manager

Location: Ecuador

Job Type: Contractor

At QS, our culture fosters a flexible working environment that encourages our employees to own their career whilst personally and professionally thriving. We collaborate, respect, and support each other – and as a company, our values underpin these. Our mission is to empower motivated people around the world to fulfil their potential through higher education, and to ensure everyone has the same opportunity to achieve that potential. We celebrate the diversity of our teams and believe through sharing our experiences we can learn from one another and become stronger together, which enables us to achieve our goal.

At QS, you'll be responsible for implementing real change in the international higher education landscape, full of exciting and interesting challenges where you can drive positive impact across the business. In October 2023 we were thrilled to be included in Newsweek's Top 100 Most Loved Workplaces® in the UK list which is compiled using employee sentiment and satisfaction data.

As an Account Manager at QS, you'll be at the forefront of our mission to support universities in achieving their strategic goals through data-driven, tech-enabled solutions. In this role, you will manage a portfolio of higher education clients using QS's suite of SaaS platforms—ensuring they see measurable value, renew with confidence, and grow their engagement with us over time.

You'll be responsible for nurturing long-term partnerships with universities across key global regions, identifying upsell opportunities, supporting new business transitions, and ensuring a seamless client experience. By combining consultative account management with a deep understanding of the challenges facing higher education, you'll help solidify QS's reputation as the go-to partner for institutions committed to improving educational success.

What's unique about this role:

• Mission-Driven Impact: You'll support universities in navigating global competition, increasing their reach, and enhancing student outcomes.
• End-to-End Client Success: From onboarding to renewal, you'll support strategic conversations, performance reviews, and sales/upsell initiatives—ensuring each university client gains maximum value from their QS platform subscription.
• Global Collaboration and Exposure: Work across regions and teams—from product and marketing to data insights—while engaging with leading universities worldwide.
• Collaborative Culture: Work as part of a passionate and supportive team where your contributions are valued and your success is celebrated.

Role responsibilities:

Revenue & Client Partnership Management

• Manage renewals and subscription lifecycle for your portfolio of university clients, ensuring contracts are executed on time and growth targets are met.
• In collaboration with sales colleagues, support sales through pursuing new business and upsell opportunities.
• Build and maintain strong, consultative relationships with university stakeholders.
• Serve as the primary contact for client queries, ensuring exceptional service delivery and a proactive approach to issue resolution.
• Lead strategic account planning and engagement meetings, translating client needs into actionable solutions and success plans.
• Collaborate with internal stakeholders to ensure accurate tracking and forecasting of client revenue, renewals, and expansion.

Strategic Delivery & Operational Support

• Support the successful delivery of contracted services, ensuring expectations are met.
• Monitor client activity, engagement levels, and platform performance—escalating risks and driving resolutions where needed.
• Support client onboarding and ongoing training, workshops, or product demos.
• Represent QS at industry conferences, client events, and market-specific workshops to build relationships and gather insights.
• Collaborate with finance and operations teams to support accurate invoicing.

Insights, Reporting & Market Intelligence

• Provide regular reporting on client engagement and platform usage.
• Feed market intelligence back to internal QS teams to inform product evolution, service innovation, and go-to-market strategies.
• Stay informed on key higher education developments to better support university partners in navigating challenges and growth areas.

Key skills and experience to succeed in this role:

• Strong commercial awareness and ability to identify upsell opportunities.
• Excellent communication and client relationship skills.
• Proven experience managing multiple accounts and priorities.
• Confident working with data to inform client strategy and decisions.
• Proactive, accountable, and results-oriented.
• Strong project management and organizational skills.
• Skilled at influencing and advising stakeholders.
• Comfortable working under pressure and meeting deadlines.
• International mindset with appreciation for cultural diversity.

Desirable experience:

• Background in higher education or knowledge of tertiary education processes and procedures is preferred.

So, who are we and what do we do?

QS is the world's leading provider of services, analytics, insights, and intelligence to the global higher education sector - supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions. We publish highly visible and influential rankings of international universities, including the QS World University Rankings® which reaches a global audience of hundreds of millions of people.

Founded in 1990, our activities span across 50 countries, working with over 2000 of the world's leading higher education institutions and over 12,000 employers. Headquartered in London, QS has over 800 employees globally with offices in Australia, Malaysia, India, Romania, Singapore, France, Germany, and the USA. QS keeps growing organically, through acquisition and by recruiting top talent across key regions.

We take investing in our people very seriously.

Outside of the standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset:

• Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation
• A focus on welfare which is led by our global wellness team, with mental health first aiders globally
• Access to a variety of diversity and inclusion initiatives and groups
• Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event
• Support for volunteering and study leave
• Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips
• Options to join our outstanding global Mentorship programme

Like what you've heard? Great, apply now! As a candidate, we know the application and interview process can be daunting and so it's important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.

Equal opportunities

QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.