Senior Customer Support Officer – Credit Control Reporting

Job Title

To service a portfolio of customers and provide expertise in maintaining the ledgers of these allotted brokers, chasing for debt, ensuring that cash received / paid is allocated on a timely and accurate basis. Handling multi-product and perform all credit control task with decision making or requires critical thinking.

Primary Responsibilities

• Provide recommendations on business improvement
• Ensure compliance with QBE policies, procedures and relevant legislations
• Take ownership of the ledger and ensure that all avenues are explored to collect any outstanding debt.
• Regularly review and reconcile credit control reports and broker/client statements.
• Ensure all payments are made on a timely basis and are accurate to maintain the reputation of QBE
• Build and maintain good working relationships with both external and internal stakeholders
• Oversee the regular reviews of the ledgers, unallocated cash, unclosed premiums and aged debt and broker statements to ensure the reviews are carried out by the credit control teams as per the agreed procedures.
• Complete intercompany transfers in line with procedures
• Assist the team in optimizing procedures to ensure effective and efficient transaction processing.
• Identify any problem areas and outstanding debt and act on those problems accordingly.
• Respond to telephone/email inquiries from customers in order to provide excellent customer service.

Required Education

Bachelor's Degree or equivalent combination of education and work experience

Required Experience

2 years relevant experience

Preferred Competencies/Skills

• Data handling and manipulation
• Problem solving
• Excellent communication skills
• Excellent keyboard skills
• Customer service skills
• Ability to work to strict deadlines
• Ability to work under pressure
• A high level of numeracy and literacy
• Strong organizational and analytical skill with an ability to prioritize
• Excellent attention to detail
• Strong spoken and written English

Preferred Experience

• Educated to degree level
• Proven experience of working to deadlines and objectives
• 2+ years office/administrative experience
• 2+ years of insurance processing experience

Preferred Knowledge

• Excellent knowledge of Microsoft Office applications, including Excel
• Knowledge of the Xchanging portal
• Good knowledge of QBE underwriting systems

QBE Cultural DNA

Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:

• We are customer-focused
• We are technical experts
• We are inclusive
• We are fast-paced
• We are courageous
• We are accountable
• We are a team

All employees are expected to adhere to QBE's Code of Ethics and Conduct and apply sound risk management practices

US Only - Disclaimer

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Skills

• Adaptability
• Analytical Thinking
• Communication
• Credit Analysis
• Critical Thinking
• Customer Value Management
• Financial Accounting
• Financial Data Reporting
• Intentional collaboration
• Managing performance
• Prioritization
• Problem Solving
• Process Improvements
• Risk Management
• Transaction Systems

How to Apply

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.